Holiday Inn New Delhi International Airport, an IHG Hotel

I made 3 separate reservations at this hotel before my arrival because I was going to be in India longer than originally planned. I stayed a total of 9 nights. In my notes for the reservation, I asked if I can stay in the same room for the full duration. I booked a pool view twin room. When I arrived to the hotel, I made the same request, and the check-in staff ensured that I could have the same room. The room I was given only had one bed and faced a construction site. I then found out on my own that the pool was under renovation. The room also had a large crack on the window. I told the staff of the issue and requested a room change, and was told someone will come help me switch at a specified time. That did not happen. They offered no apologies. During my stay, my room key was deactivated twice (probably due to my separate reservations), the door to the room malfunctioned, the safe didn't work two times and the TV lost signal twice. Towards the end, I put up a do not disturb sign, but received an email and a phone call that wouldn't stop ringing asking me if I was sure I didn't need housekeeping. Overall, while it was not a bad experience, I felt I had too many unnecessary interactions with the staff for minor troubles.

Rate is very high if compared with 4 stars hotel Food is 4 stars Room is clean

*Review for Holiday Inn Gurgaon Aerocity* My wife and I, both senior citizens, had the pleasure of staying at the Holiday Inn Gurgaon for one night recently, and I must say, our experience was overall quite positive. Upon arrival, we were greeted warmly by the front desk staff. The check-in process was swift, and the staff made sure we felt comfortable right from the start. The lobby area was clean, modern, and welcoming, which set a positive tone for our stay. Our room was spacious, well-appointed, and offered a comfortable atmosphere. The bed was especially soft, and we appreciated the cozy linens and pillows. As senior citizens, comfort is a high priority for us, and this room did not disappoint. The bathroom was equally well-maintained, with fresh towels, toiletries, and an easily accessible shower, which was very important for us. One of the highlights of our stay was the in-room dining experience. We ordered dinner, and the food arrived promptly, hot, and delicious. The menu had a variety of options that catered to both our tastes. I must also mention the courteous and professional staff who made sure to check in with us to ensure everything was to our satisfaction. The hotel’s location was ideal for us as it was in proximity to the commercial areas of Gurgaon, making it convenient to get around. We didn’t use many of the hotel’s amenities due to our short stay, but we noticed the gym and the restaurant facilities, both of which seemed to be well-kept. The only minor downside we experienced was with the air conditioning, which took a little time to adjust to our preferred temperature. However, this did not majorly affect our stay. Overall, we had a very pleasant one-night stay at Holiday Inn Gurgaon, and we would recommend it to other senior citizens looking for a comfortable, welcoming hotel in the area. The staff, comfort, and attention to detail made it a memorable experience. We would gladly return on our next visit to Gurgaon.