Hemlock Neversink

My husband and I visited The Hemlock Neversink recently, and we absolutely loved everything about this amazing hidden gem resort! The grounds are absolutely beautiful, the staff was wonderful, and the spa was luxurious. Truly one of the best massages I’ve had in a long time! Plus the spa amenities like the indoor pool and relaxation room were so nice. We had a great time. The rooms are charming and the restaurant, Bittersweet, was delicious. I would highly recommend a getaway to The Hemlock!!

I needed a solo getaway to refresh. This hit all the Marks: food - rooms -spa - goats-trails & all craft classes. If you are looking for a wonderful upstate getaway this is it. The indoor pool was a major plus! The relaxation room was one of my favorite rooms on the property, I did not want to leave:) The food was impressive and left me feeling satisfied and inspired. Thank you for a much needed reset:)

We chose the Hemlock Neversink for a 20th-anniversary getaway. It was great to have the spa on site, and we partook in several treatments that were inconsistent in their quality. The Hemlock also has beautiful and tranquil grounds, a restaurant, a pool, a sun deck, a lovely and well-equipped gym, activities (odd options), fitness classes (few), and goats. All of these amenities made it an undeniably perfect choice for our celebration. While the Hemlock has all of these things going for it, the management, food, and lack of cleanliness in our room detracted significantly from our experience. A few weeks before our arrival, we received a short questionnaire about our preferences, and the correspondence led us to believe that a concierge would be in touch with us to review our selections. This never occurred, and mere days before our stay, I emailed the hotel to ask about our itinerary. I was particularly concerned about the availability of spa appointments as the spa is not exclusively for hotel guests. After a bit of back and forth, the representative with whom I was emailing disappeared. It took a couple of days and several calls to unanswered phone extensions to finally connect with someone who told me they would look into the situation and whether we could be "fit" into our selections. This did not create the best first impression, and that uneasy feeling carried through to our eventual arrival, where we were welcomed with a request to sign a liability waiver. This did not set the tone for four nights of relaxation and could have been done through email before our arrival. The cabin we were staying in and many items on the grounds needed repairs. The restaurant staff were friendly and accommodating for the most part. The food and combinations of ingredients were odd and unappetizing, and the breakfast menu remained unchanged and uninspired throughout our stay. Plates lacked garnish or any sides. The continental breakfast was lacking and didn't feature many appealing choices, and for some reason, they didn't place napkins on the tables at breakfast. Guests never know where they can sit because the tables are set haphazardly. We found management to be especially unwelcoming, uncommunicative, and unaccommodating. No phones were in the rooms, so we had to email or walk over to the front desk (not a quick walk) if we needed anything. We emailed a request to have housekeeping return and redo things in our room, but the front desk never replied, nor did they call us. We had to walk over and get confirmation that someone would come by. I also emailed the parent company, Foster Supply, regarding our dissatisfaction and still haven't received a reply. When checking out and experiencing the sticker shock of our final bill, the front desk person asked my husband about our stay. After my husband didn't give an enthusiastic reply, the attendant didn't even bother to probe about our experience. For the hefty nightly rate, the Hemlock Neversink was not wort

The incredible customer service at Hemlock Neversink began when my email enquiries were responded to promptly and professionally. Then I called and talked to someone about the different rooms. I wanted a view and went with rooms 32 and 33. While making the reservation on the phone I was told about a generous spa credit and that we would all receive an email asking about us so that they could build us a customized suggested itinerary. As told the emails arrived and were completed. We were off to a great start. My first impression of Hemlock Neversink as you drive onto the property is this place is beautiful. There is a drive up a hill to the main building and to the left is a meadow of green ferns. Rose checked us in and then gave us a tour. That really was a warm way to start your stay. Rose handed us our itineraries and explained that there really is a no pressure approach. The rooms actually are better than the photos. The beds were King size and so comfortable. The bathrooms are new and the water pressure is great. We had three days of perfect weather, and all the windows open with ease and have new screens. The fresh air and literally no noise was magical. There was a window that faced the courtyard with a fountain so you can hear the fountain while in your room. That is a special experience. During our tour Rose told us the property is very concerned about light pollution which I appreciated. There was a light on the front porch of the room so I asked if they could shut that off. The next night it was off and the following morning a nice man who is the property manager asked if it was better. I was blown away by the personalized service. The food is based on a vegetable forward menu, but there is meat and fish. Three meals a day, but limited choices which I prefer. There were several delicious meals that I had never seen before. The breakfast is great with fresh fruit. There was always fresh infused cold water available, and the Catskill water is the best you will taste. On the first morning I met a woman on the staff named Ronnie and asked her about a cup of coffee. She insisted on bringing it to me as I waited for breakfast to begin. On the last morning there was a knock on my door. It was Ronnie bringing me cup of coffee to my room. This was a level of personal service I have never experienced before. So many members of the staff made the stay so special. The bon fire built by Roberto, Leonna who invited me to a kitchen demonstration, Dante, Joshua and Emily our server at night. All the servers in the restaurant are so nice and professional. Sorry if I missed your name. An extra treat was meeting Scott Woods who manages all the properties for Foster Supply. He is passionate about his job and the Neversink area. Finally, the experience that I will never forget are the goat walks. Meagan and her husband are devoted to goat rescue and the love they have for these beautiful animals is very moving. The goats are ful