Aqua Paradise Resort - Hotel & Aquapark - All Inclusive

says its a 4 star hotel its more like a 2 star the cleaning is absolutely terrible came for 2 weeks and had to complain 4 times about our room not being cleaned even on our arrival we got to our room at 3 in the morning and there was a hair on my bed was told nothing can be done as the time its very late also beds not being changed or made the cleaners are so rude is absolutely disgusting they really just dont care when complained 5 people went to the room they said i had left 4 bobbles on the floor so they couldnt clean but no bobbles was left on the floor only on the work top the bar staff never seem to smile and rude also before i booked i read the reviews and seemed like it would be nice here but the experience is something else its like i have read the reviews for a completely different hotel entertainment is not the best but thats understandable as its the end of season first time ever coming to bulgaria and to be honest its not the best impression never known a 4 star like it

Now, where do we start… This was my Partners and my first All-Inclusive holiday and we weren’t expecting it to be a brilliant as it was! We didn’t really know what to expect. To begin with, we arrived during Lunch hours and once we received our AI wristband we were told to get something to eat as our room wasn’t ready yet, the food was very tasty! It’s Buffet style food for Breakfast, Lunch, and Dinner, although certain foods are repeated we always found something new to eat or try as they had “themed” evenings! Hats off to the chefs as we didn’t have a night where we went hungry! We think it’s a brilliant idea to have a Fusion and Italian restaurant on site - that you have to book - as it breaks up the week of always eating in the same place! Going back to our check-in, we were greeted off the Coach transfer by lovely, smiley, front of house workers who, once we had eaten, told us the direction of our room. The rooms are extremely spacious, there’s coffee and tea making facilities and the bathroom space is plentiful! You really do get your moneys worth at this Hotel. The whole week we dreaded our check-out day! Included in the AI is access to Bulgaria’s BEST waterpark which we certainly made use of. It was easy to access via the Hotel round the back of one of the annex’s. The AI package also included use of the Spa (excluding Massages) and use of the Gym! There was an Arcade room for Children and Adults but you had to pay for Token, same with the Pool and Snooker tables! Onsite was a mini supermarket, a pool accessories shop, and a Souvenir shop. Everything was reasonably priced and you could pay in Lev, Euros, or Pounds! Super handy! Hats off to the Entertainment team and all the staff members! Even the cute kitties that would pop out and greet you around the Hotel! We shall be visiting again and don’t let any bad reviews put you off! Everything was SPOT ON

We have just got back from a week of bliss in Bulgaria. We arrived in the early hours and were greeted by helpful staff. We were provided with an information pack and a food package. (Sandwich, apple, cake and water) Our room was in the main building on the second floor with a view of the more lively pool. It was clean and spacious for three of us. The hotel staff are great and so hard working. Wherever we were on the complex, there were staff litter picking, collecting rubbish, cleaning... Etc. I couldn't fault them. Cleaners left our room immaculate and no issues with personal belongings going missing. We were happy with the variety of food and I like that there was always fresh dishes being cooked in front of you. I think the food situation is always going to vary on the kind of eater you are! Two adults and a four year old always found plenty to eat. The Purple People were celebrities in my daughter's eyes. Every night we arrived at 7:45 for the Disco and she strutted her stuff along with them. The team work throughout the day and interact with the guests in a lovely way. Even as we were waiting for the coach home at 11:00pm, the lovely Rossi came over to say goodbye and wish us a good flight home. The team are fantastic with everyone and I want to give a big shout out to the ones I remember Rossi, Hason, Ava, Dee dee, Adrian, Hope-there's more I know I've forgotten! We did a trip to Old Town which was beautiful and Sunny Beach on another day. Both were a nice break and we managed to get some nice souvenirs. The only negatives from our perspective was the behaviour of other guests. Some people assume all inclusive means "I take everything". It was hard when people took handfuls of sweets or snacks. It just felt a bit greedy? Again, people felt it necessary to reserve sunbeds but it really wasn't needed. We always found a bed! It would be helpful if some parents were more mindful of what their children are doing too; we're all on holiday but we can't switch off from our responsibilities! A few times our little girl was bopped on the head by a football whilst bigger children were playing polo over two pools. Just a bit more consideration would be great! We've booked again for next year, we love the place so much! Already counting down to Summer 2026. Thank you to the staff, Purple Team and friendly guests we met