The Cycad Lodge & Chalets

the guesthouse was clean and i received good service from the reception staff. i however was not happy with the comfort of the bed., it was too hard.

Great service, beautiful place and peaceful environment. The place is very clean. Receptionists best

The staff was friendly plus the service provided was professional and the rooms were clean and hygienic

That place is not 4 star at all! Just a few examples of things that happened during my stay. 1. I accidentally ocked myself out my room (yes, my fault) I had to sit outside for a few hours @night as the reception was closed - NOT 4 STAR! 2. I went to check again & finally someone, a security guy (I assumed) helped me. I got ready & went to breakfast & boom! The "security" guy is the one that's taking my order & preparing it! And to top it off, he's wearing the same clothes so it's obvious he hasn't showered or taken a bath - NOT 4 STAR! 3.The toilet in my room was leaking the entire time. I kept using their towels and bedside mats to run into the actual bedroom - NOT 4 STAR! 4A. I ordered supperto my room on the last night of my stay, 2 people brought it 2 hours later & there was no water which I had ordered. I ask & the guy says my order didn't have water but he'll bring it. 2 hours later, after several calls asking for my water, I was still waiting! NOT 4 STAR! 4B. The limping lady from reception finally answers, I tell her I want to sleep now and want my water. She apologizes saying there's a large group that has arrived and everyone is attending to them. She then brings my water herself & says the way they're so busy, she had to limp & bring herself so I must understand - NOT 4 STAR It wasn't a pleasant stay at all!

Thank you for the opportunity to stay at your awesome property. my night was restful and breakfast was delicious. excellent service overall. I am looking forward to my next stay.

Had two rooms, televisions not working in both rooms (very fuzzy and unwatchable). Both bedrooms also had heavy duvets with no flat under sheet. You don’t expect a winter duvet in Summer! Lots of mosquitos in the rooms so take a spray. Positives: reception staff very friendly.