Grande Hotel das Caldas da Felgueira

Excelentes condições. Apenas a lamentar algum barulho nos outros quartos

Quite a disappointing experience. Partially renovated hotel, on low season, with a good value for money price for 2 suites, 2 nights. Should work as a kind of base camp for some touring around Serra da Estrela. Unfortunately, all amenities were close and/or without staff. No spa, no pool, no bar. Even at reception we had to ring to call someone. Employees were friendly. But no problem solving approach was really made. As an example, the entire hotel’s TVs system just went off for the entire weekend and only on Monday should a tecnician be available to repare it. We’ll never know if it actually worked out well. SPA were close and no information was given - this is a SPA hotel, it’s pointless to stay there without the SPA. We were told that they use this period for some repairs on all facilities (hotel and spa) which makes sense, but the services must continue or perhaps it’s better for them to close for the season… there was only a hand full of reservations, which tells a lot. Breakfast looked nice on pictures fore was actually poor and with a low follow up (cold coffee, unbaked pancakes, “funny eggs”…). Fine room renovation, but also a lot of defects on an Ikea based furniture… All That said, I guess the worst was to be sure it’s a good hotel but lack of management and attention to details, truly tags it to a place to be avoid. Sadly, because the place and surroundings deserved better

The staff was really unpleasant when we passed by. The swimming pool is getting wrecked so much. The experience instead the beauty of the spot doesn’t compensate the unprofessional staff. I wouldn’t recommend someone to book there, especially as, some others hostels offering the same services but with a smille first !

Stayed for 1 night in August 2024, the hotel is grand and very welcoming. The receptionists are very helpful, even suggested a great hotel in the next town over (Zé Pataco in Canas de Senhorim) and it served great food highly recommend it. The breakfast at the hotel was good, a selection of fresh breads, cereals, fresh fruit, pancakes and scrambled eggs to name a few. The only down fall I had were signage is a bit poor, location foelr the swimming pool, bars and other areas in the hotel was not existent. I would definitely stay again as everything else was great.

O hotel é muito bom no geral. O pequeno-almoço é bom e farto. Também lá jantámos e a comida é muito boa e o atendimento foi excelente. Também fomos ao bar do hotel e fomos logo atendidos com muita prontidão e simpatia. Todos os colaboradores do hotel foram super simpáticos.

Hotel antigo, mas completamente renovado. Quartos de boas dimensões e muito cuidados. Cama com óptimo colchão. Todo o serviço é muito eficiente e o staff bastante simpático. Fazem de tudo para que nos sintamos em casa. Pequeno-almoço farto e muito variado.