DoubleTree by Hilton Neenah

Our room was nice and clean. Did not have breakfast unless you pay for the buffet which we did not want too. Overall the hotel and staff was good.

We usually stay at doubletree in Appleton. I made a mistake booking this one. This is not as nice or clean as Appleton.

The day of check in I received a call at 5:28pm telling me they didn't have a room for me because they overbooked! Wanted to move me to another hotel. Problem with that was I was with another couple staying at that hotel. The front desk offered us no solution to keep us together. I suggested they move both of us to another hotel so that we could still be in the same place. They said they couldn't do that.This was the first time I have used ******* and it will be the LAST!! In all the times I have stayed in hotels(which was a lot being I travel for my job) I have NEVER been called the day of check in and been told they didn't have a room for me. This was VERY UNACCEPTABLE AND STRESSFUL being our group was split up and were forced to stay a different hotels!!!

As a Hilton honors member, I will never use any of their properties again due to this hotel. Because their sink didn't drain and I am not physically fit, the sink was dirty. I told the staff and apologized to the cleaning staff and left a tip for them. Getting home I saw a charge of $78.75 on my account. I contacted the hotel and told them the ordeal and received a 'well, to bad' then protested the charge thru ******* and received no help from the hotel and the charge remained, I did receive a 'coupon' from ******* for future stays which I will not be using at any Double tree, Tru, Et. al. Next I protested thru my bank and the charge remained. OK, I was sick not due to drinking or such, there were no other messes and I could not clean up the sink after because 'their sink did not drain!!!!' The next day I told the staff, talked to the cleaning crew, left a tip, got charged a fee, talked to the hotel again, protested thru *******, protested thru my bank. Enough, never again. I travel frequently to Madison and Green Bay and thank goodness I had so much trouble with them, the next time I had to go to Madison I searched for not a Hilton property and found a location in Wauk...ee that was the same distance, little less money on DoubleTrees normal rate (on the day I looked Double Tree doubled their prices, Cinko de Myo) and this new location accually charged me $66 instead of the quoted $132 and was 3000% better then I have ever experienced, and I am experienced.

When i called they said the pool was open . But when we checked in it was closed for the hole weekend.

Overall a wonderful stay Very friendly staff. Room was clean and spacious. Only negative was the lack of housekeeping. We left for the day and returned later that night to the same unmade room and no fresh towels. Felt it was way too late in the day to call for service.