Hotel Scala Magna

Terrible experience and would not recommend. I stayed after cosmetic surgery. Service was terrible, the front desk rolled their eyes when I needed help with my key, which malfunctioned daily so I needed help getting into my room each time, and yet they were annoyed with me for their door issues. Daily power outages. The room next door was a smoker so I woke up to cigarette smell. Terrible location so not walkable. Gym was closed down. Restaurant was good and the restaurant manager was very nice.

I stayed here for one week. The hotel is attractive and very clean. The rooms are large. It's a shame the restaurant isn't better, because that's where they lose stars. I ordered room service one night, french onion soup and caesar salad. The soup that they sent wasn't french onion. It had fish in it and no onions. The caesar salad was drowning in dressing, so much so that it was inedible. Another morning, I walked to the restaurant and spoke with a waiter to order breakfast, which is included, for room service delivery. He took the order happily and told me 10 minutes. 30 minutes later, it hadn't arrived. I called room service. They acted like they had never heard of the order. I ordered it again. I was reminded that breakfast is included but tipping is additional. Yeah, I tipped the guy that brought the fish soup and drowning salad. Clearly, it didn't help the service.