Hôtel Nancy Centre Gare (Qualys-Hotel)

This was possibly the worst hotel i have ever stayed in. The elevator was broken. The corridors and staircase perpetually stank of stale smoke and dirty laundry. The room was very cramped and had no air-con. The TV had only 5 basic channels because the hotel had not paid their provider bill. The bathroom was tiny and difficult to move in, and it was disgusting with mould everywhere and the shower curtain was a breeding ground for bacteria. The breakfast was ok, but for EUR 12 I expected a bit more than just some old cheese and cold meat and cereal and croissants. I was booked in for 2 nights and when i asked to cancel the second night they told me i could cancel but i would not get a refund, but it was so bad that i moved to another hotel for the second night anyway, and it was cheaper and 100 times nicer.

The hotel suite doesn’t look like the photos. When we entered the suite it was super cold and smelled bad. The atmosphere was cold. Then we found out that the wc flush was not working and the toilet was dirty with brown spots. I don’t recommend this accommodation. Better look for something else.

Bd neighbourhood. Smelling pot into the room. No AC. Bad bed

The time I checked in to the first room, the switch in the room doesn’t work, there is only light in the bathroom. Then they change me to another room, and this room had a horrible smell like something died there. The front desk lady said the sewer was backed up in that room, and she apologized so she gave me another room. This room in the beginning was alright; however, when I took a shower, the drain was clogged up and had a difficult time to drain. Also, the people in the room next to me was smoking. I complained about the shower drain, and the front desk man gave me a room with a broken shower head that was leaking all over. He was very rude when I told him about the shower head being leaking and he said that this is a 2 stars hotel. I said on Orbitz it says 3 stars. No matter what star the hotel is, his unprofessional and unapologetic altitude made the whole experience in France disheartening. I cannot believe he said to me that it’s not his responsibility and that I should put up with it. His action and demure are inexcusable since he should understand that customers complaints that are valid should be taken with care and consideration. He said he is very busy and that he has no time for me, I cannot fathom such rude behavior coming from the employee of the hotel. The front desk ladies I encountered were nice and professional, but it didn’t make it any better. Loud noise from outside til late hours, smoking smell. I give this hotel a negative star.

Ravi Personnel très à l écoute, chambre très bien insonorisé. Seul bémol, douche un peu petite et rideau de douche pas pratique Très bien placé à Nancy, proche de tous à pied

Chambre non conforme La chambre ne correspondait pas à la photo par contre nous avons été agréablement surpris par le contact chaleureux du personnel