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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Nanchang Tianmu Hotel
9.5/10
Luar Biasa
728 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Older but well kept up hotel with a great hot spring/SPA area. In a rather quiet area, so you will need a taxi to go shopping or eat out. The employees are very nice and do their best to make people feel welcome. Breakfast is more Chinese with some western options.
Terjemahkan
Tanggapan dari Properti: Dear guest: Thank you for your personal experience to give feedback, we are deeply honored to bring you a satisfactory experience!
Tamu
Kamar Superior 2-tempat Tidur
Check-in Agt 2024
Bepergian dengan teman
7 ulasan
6.0/10
Diposting pada 13 Okt 2024
There was no notice in trip. Com that hotel hot spring is under renovation. We only got to know when we arrived. 😩 except major disappointment that we can’t enjoy the hot spring the room and staff including the facility was great.
Terjemahkan
Tanggapan dari Properti: Thank you very much for your high evaluation of our room, staff and facilities. We apologise for the inconvenience and disappointment caused to you by not informing you in advance that the hot spring is being renovated. We have been trying to improve our services and facilities, and hope that we can provide you with a better stay experience next time you stay. Thank you!
Tanggapan dari Properti: Dear valued guest,Thank you for a wonderful review. We are absolutely thrilled that you enjoyed your stay with us, and that our hotel staff left such a positive impression on you. Our team takes great pride in providing top-notch service, and they will be delighted to hear your kind words. We hope to have the pleasure of welcoming you back soon.
Zae’s
Kamar Superior 2-tempat Tidur
Check-in Jun 2024
Bepergian dengan teman
7 ulasan
5.0/10
Diposting pada 17 Jul 2024
I don’t enjoy my stay , I booked a weekend the customer service was good but the room had a funny smell and the bathroom floor had thick back hair and even after housekeeping the hair was still there so they don’t clean correctly
The hot springs and gym was not working which was very disappointing because it was the only reason I booked at the hotel
Terjemahkan
Tanggapan dari Properti: Thank you for your comment. I'm sorry that you encountered a problem while staying at the hotel. We deeply understand your evaluation of the staff, and thank you very much for your recognition of the hard work of customer service. We apologise for the odour and cleaning problems in the room, and will immediately find the reason, strengthen hygiene management, and ensure that every guest can stay in a clean and comfortable environment. In addition, we also regret that you were disappointed when you experienced the hot spring and gym facilities in the hotel. We will continue to maintain facilities and equipment and strive to provide better services. I hope you can come again next time and feel our improvement and dedication.
Nice facilities and excellent service. I highly recommend it!
Terjemahkan
Tanggapan dari Properti: Sincerely thank you for your recognition, all our efforts to get your recognition is worthwhile, for your satisfaction and for your affirmation of us, we will redouble our efforts! Looking forward to your next visit!
Tanggapan dari Properti: 瑩瑩作為我們的員工,能夠主動熱情地為客人提供服務,是我們酒店一直以來所倡導的服務理念。關於衞生間的異味問題,我們深表歉意。我們會立即安排清潔人員對衞生間進行檢查和清潔,以確保衞生間的清潔和衞生。同時,我們也會加強對衞生間的通風和除臭措施,以提高客人的入住體驗。 關於露台的佈置,我們會認真考慮您的建議。我們會評估露台的空間和功能,我們會盡力為客人提供更好的服務和體驗。