Hotel Viceroy Comforts, Mysore

Property is good but the service was very bad. Resturant service was pathetic. Lots of items in menu but very few to serve. We need to use washroom after our chekout. We asked for the same. But we were given option for some of the washroom, which all were dirty.

Makemytrip seems to artificially inflate hotel prices, which is highly disappointing. The hotel was almost empty, yet the rates were unjustifiably high. They rated this property as 3-star and tagged it as an mmt value stay, but it didn’t even meet the standards of a 2-star hotel. Such misleading ratings and descriptions severely tarnish the trust customers place in makemytrip. I expected better transparency and quality assurance. I had a very disappointing experience during my recent stay booked through makemytrip. The hotel failed miserably in providing even the most basic facilities and services. 1. Awful room service: i had to call 3-4 times for small things like drinking water, which should have been easily available. 2. Horrible restaurant service: no one even picked up my call when i needed assistance. 3. Worst complimentary breakfast: they claimed breakfast would start at 7:30 am, but it didn't start until 8:30 am. On top of that, the quality was terrible and unappetizing. 4. Electric issues: the floor's light started tripping when i used the electrical kettle in my room, leaving us in complete darkness for 30 minutes. This was especially distressing for my kids, who were frightened by the situation. 5. Missing facilities: basic amenities shown during booking, like a hairdryer, hand towels, and toilet paper, were missing. 6. Broken fixtures: the room had broken switches and damaged bathroom fittings, which made the overall experience extremely unpleasant. This stay was an absolute nightmare. I trusted makemytrip to ensure quality, but this experience has shattered my trust. I urge them to reevaluate this hotel listing and provide accurate descriptions to avoid such horrible customer experiences. I would never recommend this property to anyone.

Room and bathroom are stinking. Terrible experience. Sheets and blankets are not changed, bugs on beds.

The food option was limited and the room was not up to the mark as it was shown. Also due to less crowd or for some reason, the service was below poor.

Not recommended at all. Truly unprofessional.. No room service. No dinner or breakfast.

The rooms were spacious clean the only part i didn’t like was the cleanliness of the shower curtains in the bathroom which could have been definitely better.