Good morning, It is a lovely place but unfortunately the service does not reflect 5 stars, staff not attentive to customer needs and often distracted. We booked and paid for a signature suite but were forced to change it on the last night because it was no longer available. We were forced to change to a lower room type than the amount paid and established in the contract. Smell of humidity in the rooms, slow service without the supervision of a manager, breakfast not in line with a 5 star. I have asked several times to deal with a manager but unfortunately he is also a mythological figure. Sin.
Terjemahkan