Guy's Thatched Hamlet

Booked for my son's 18th. 12 people. Haven't been in years so thought let's give it a try again as the setting is nice by the canal. We won't be rushing back. Place is nice but we were put upstairs and had that to ourselves. Maybe because of that the staff concentrated on the people downstairs as it was easier to get service by going to the bar ourselves rather than wait for the staff to appear. Food was hit and miss. We ordered a charcuterie board with our drinks at the bar while we waited for our other guests who were running late. That was nice. My daughter enjoyed her bruschetta but her Bolognese was bland. My mum had the lasagna and not being one to complain she avoided the burnt top and ate most of it. I would have sent it back as I find it hard to believe a chef would serve it up like that. The pasta was clearly over cooked and tasted dry with the bechamel sauce saving it. I had the marinara bread to start. Not sure if that's what I got as the waitress couldn't remember what it was but as no one else thought it was their's it had to be mine. It was ok but tasted more like it was covered in tomato paste than anything fish based. Followed up with a tuna pizza which was just ok too. Thankfully my son, who's birthday it was, really enjoyed his halloumi starter and his risotto diavolo. Would we return soon. No Would we recommend for a group booking. No

Popped in whist by passing in Bank holiday Monday v slow service, food was v poor. And no communication many staff just wandering around. But no one had a clue! Manager was just chatting to 1 table obv knew them and never moved. Shame as used to be good.

I feel this review is a waste of time because there is never any feedback from guys went for a meal been many times over the years food not brilliant mushrooms bland and dry pizzas base pre bought not made like before,deserts were do I start I had profiteroles came with covered with chocolate ice cream? My husband had cheesecake with strawberry ice cream covered in sprinkles very strange then all given teaspoons to eat with I give my 2 year old granddaughter a teaspoon why ? Won’t be returning

2nd Visit for lunch with friends, could not fault the service or food again. Had the 2 course lunch deal which we found very good value for money. Some aspects of the property are looking rather old eg the rugs in the bar area and the car park and general surroundings but this would not put us off a 3rd visit.

We haven't stayed here since before covid and we were looking forward to it as we had good memories, however we were left disappointed! Room dated , tired with mould/damp on ceiling of open plan bath area and definitely overpriced. The food and drink at the restaurant was extremely slow , the risotto and fish bland and very little customer service, although credit to the chef who cooked the 2 steaks to perfection. There was also an extremely loud drunk man in the restaurant that staff didn't challenge about his behaviour, who then came through to the bar to be loud and obnoxious in there too. Unfortunately no one on reception in the morning to tell just a sign staying put your keys in the basket. Such a shame, but we will definitely not be returning or recommending the place to anyone.

Well well well! Talk about valentines disaster! Unfortunately there was a power cut on the day of arrival (14th feb) but we stayed optimistic about the situation, was unable to stay on site for food because of limited menu and already been booked up by people staying there and wanting valentines meals (we left it last minute, our fault) We then headed away for a meal via Uber everything was great! Unfortunately we did come back to our hotel room still with no electricity, heating or hot water! We got a terrible little LED lamp for the room which did nothing (maybe would of liked some extra blankets), we ended up going to the car for an hour to get a little charge in our phones then headed back to the room! We got wrapped up, not knowing when the heating would be back on and headed to bed! It was a rubbish situation but it wasn’t their fault and just had to ride it out! Here for the second night now and everything is back to normal now! Good place overall, food and drink on site are good and reasonably priced too!