One&Only Gorilla's Nest

Amazing resort, absolutely gorgeous. The staff is superb worrying about your every need. The tree houses (the suites - and you don’t have to climb up to get to them) are beautiful. Large beds, sitting room, big bathrooms with indoor/outdoor showers. But the true beauty of this place is the staff. However they can help they are there for you. And don’t let me leave out the incredible food and the Jack Hanna house for a private affair. Simply incredible. All of it!

Excellent stay at Gorilla’s Nest! We had wonderful accommodations and delicious meals. You can get a buggy or borrow their bikes to get from your room to the pool or main building or the dining area. There's a lot to explore and see. Also our laundry and shoe cleaning service is wonderful! Our shoes are cleaner than ever!

We (myself and my 65-year-old parents) just completed a stay at the Gorillas Nest over Christmas and cannot say enough great thing about our experience at the hotel. Prior to arrival, we had issues with getting timely responses to emails, so we were a bit hesitant about what our experience would be like one we arrived, but we were blown away. Opportunities for Improvement: As mentioned, we had issues with responsiveness prior to arrival. We were attempting to get guidance on how best to book our Gorilla Trekking and get assistance with booking the helicopter as the helicopter company was not responding to our emails and did not feel that we were given adequate information/assistance for either. We eventually were able to figure out how to book the trekking ourselves while we never heard back about the helicopter and feel email communication was not up to the standard we are used to from other hotels we have frequented. We found it a bit confusing to understand the included experiences at the hotel and how we might take advantage of them. We would recommend the hotel find a better way to inform guests of the experiences offered and how they might book them to get the most of their stay. Having a list in the room on an iPad was not as easy for us to understand and we feel that we missed out on some of the included experiences due to this. The breakfast buffet was bit of a letdown. While you can order food from the menu, we would have expected the buffet to have more options for this level of a hotel and did not feel that the options on the buffet were very palatable. Accommodation: We stayed in a Susa Treehouse that had two bedrooms with 2 King beds and was very spacious. The treehouse was well appointed with everything we could possibly need and was extremely comfortable. We did have a slight issue with the air-conditioning and had to call maintenance, which was not that helpful, and feel that the room never reached our desired temperature, but it was not uncomfortable. We also had a broken luggage rack in our room upon arrival that we pointed out to housecleaning, but it was never removed or fixed. The treehouse had one bathroom and a half bathroom which was very convenient as we were three adults staying in the room. There are food and drinks in your room 'pantry' which are included. It would have been nice to have a preference sheet prior to arrival to determine what type of food and drinks you would like as we did not drink more than half of the drinks in the fridge, and we would have preferred other food. Our drinks were not replenished daily and only some food was replenished which was a bit confusing to us. There is also a counter in the main lobby with food you may take via a bag provided (called Temptation Corner), which provided many sweets to try, and we thoroughly enjoyed taking advantage of this when dessert at our meals were not very tasty or prior to our long drives. The property is extremely beautiful. We could have stay

There really aren't any words that can truly capture how INCREDIBLE this place is! The setting is beyond beautiful, the staff is EXCEPTIONAL, and trust me that you will NEVER want to leave. If there is any chance you have an opportunity to stay here- TAKE IT!

Best hotel experience in the world, and we’ve seen a few! A gorilla trekking mecca for safari *******. Absolutely world class doesn’t do it justice. You have to feel it to believe it. Great honeymoon spot or life-affirming dream destination but beware, every other holiday will be ruined once you’ve experienced Gorillas Nest. And all the while you are doing good for the community, saving the wildlife, contributing tremendously to conservation and environmental protection and helping secure the future for our children and theirs yet to come. It’s not cheap but, boy is it worth it!

We have been blessed to travel to many luxury resorts. This resort by far stands out above the rest. From the minute you step onto the property you are treated like royalty. The property is beautiful secure and absolutely breathtaking. The general manager is one of the best in the industry. There is nothing negative that you could ever say about this property. They wait on you hand and foot and make sure all your needs are met and beyond. I highly recommend this property. This is a bucket list resort. Just for an example there was a night that we were all extremely tired. They placed security officers around our villa to make sure no one came to disturb us.

The staff is second to none. OUR HONEYMOON WAS EVERYTHING AND MORE. The staff upgraded us to their nicest room due to COVID and it being our honeymoon. Thanks Jacque :)! The gorillas were fantastic, but the resort and staff are what we rave about. Everyone is so happy and you can feel and feed off that energy. The spa met us after our excursions to give us a 10 minute teaser massage, which enticed us to make appointments. Well played and much appreciated! Our room had an outdoor shower and outdoor tub. It is by far the most romantic setting we've ever experienced. The food is divine. OMG-they make soup so well! The staff & Teddy went out of their way to make our dining experiences special. They set up 5 course meals in the gardens, poolside, you name it! The experience is spectacular. Do yourself a favor and book this hotel and see the gorillas in the wild. It's a trip of a lifetime. We still keep in contact with some of the staff that's how great they are . we stayed in OCT 2020, but after experiencing some other hotels in the last year and a half, I had to go leave a review for this fantastic resort. -Becky & SR

Wonderful stay at O&O Gorilla’s Nest! We had a standard room but there’s absolutely nothing standard about anything at this property. This is pure luxury all the way. The room was spacious and had every amenity you could want. Laundry service is included, you just have to call and ask whenever you need it. The small bar in our room was well stocked with drinks and snacks. Rooms are private and quiet. Great water pressure in the shower as well. The grounds are gorgeous and well-maintained. The staff is friendly and eager to make you feel at home. The food is plentiful and delicious. We had lunch in the garden one day which was super nice. The bartenders know how to make every drink and have concocted some refreshments of their own. I had a wonderful massage at the spa, much needed after a 5hour gorilla trek, as was the heated pool. Another nice service after trekking was how a staff member will meet you at your vehicle, removed your shoes & socks, gave you some flip flops, and then took everything to be cleaned. They had them back in our room by the time we got back from dinner. The hotel provides you with backpacks, gaiters, ponchos, hats, and a snack (really more of a lunch) for trekking. (Walking sticks are provided by your guide when you get to the beginning of the trail. Bring your own gloves). Props to the awesome dancers and drummers at the hotel who welcome you each time you enter the property and put on a nice performance by the fire pit before dinner as well. We absolutely recommend this property and Rwanda in general. Impressive what the people have built together just 30 years after all that heartbreak. Loved it all! Thank you, Rwanda.

If you are interested in trekking to see the Rwandan gorillas, and you have the means, this is the place to stay. The retreat is beautiful, nestled in extensive, gorgeous gardens. Each "room" is separate, and is structured similar to a treehouse among forest of tall trees. The rooms are beautiful, with lovely, appropriate decor for the location, and with views of the surrounding trees. Rooms feature Dyson hair dryers, bath tubs, showers, and outdoor showers. Each room has a balcony to enjoy in off hours. Authentic Rwandan drummers and dancers welcome you to the resort upon arrival and when returning from treks. There is a thorough introductory meeting (do attend!) for those going on treks (which include gorillas and golden moneys.) Everyone is also treated to an evening show by these performers, prior to the introduction. Well worth attending. Food is excellent and on the gourmet side, but definitely not too fancy. Included are breakfast, a packed snack from the breakfast buffet, lunch and dinner. One of our party has 5 different food allergies, and the staff was extremely vigilant to his restrictions. Food service is beyond exceptional; everyone is very attentive, even the gentleman building a fire next o your table. Resort also offers massages/spa services, bikes to ride, etc. for guests. There is a dessert bar featuring cookies and sweets in the lobby to also enjoy. The best part of this retreat is the people. We cannot compliment the staff highly enough--kind, polite, caring, and professional. Perhaps the most attentive staff we've encountered throughout the world. We were sad to leave them, because they were good friends by the time we left. The Rwandans have gone through a horrible genocide within the last 30 years, and many of them have a sad past. However, their happy, beautiful demeanor would never give it away. They truly love being of service to their guests. If you do go on a trek, PLEASE hire porters. They are more helpful than you can imagine, carrying your backpack, helping you in the difficult parts of the hike, etc. They are truly grateful for your patronage, as the income is very much needed and appreciated. We cannot recommend the One & Only more. It truly is "One & Only".