One&Only Gorilla's Nest

After two weeks on safari, to arrive at the One and Only was a such a special experience that was the perfect ending to a celebration trip. The attention at this property is beyond anything else that we have experienced. Your entire stay in curated and you receive a personalized itinerary each day. Of course, gorilla trekking is the primary reason you visit the Gorilla's Nest. But, I would come just to stay at this property! The people were amazing!! Barbara was one of the best experience managers that I have ever met and is honestly one of the kindest people on the planet. She made each day of our stay magical and the small touches like having hot water bottles in our buggy after dinner were so appreciated. We had our meals in different locations each days, loved Jack Hannah's cabin where Yves took such great care of us and the Chef's Garden was beautiful with the best crispy chicken we have ever tasted. There is a temptation table in the lobby where you can grab yummies every day, gigantic cookies and crispies that our delicious. Patrick can guide you through an entertaining coffee tasting, his knowledge and enthusiasm are unparalleled! The comfort level is off the charts here. The rooms are beautifully appointed with a SMEG coffee maker and a well stocked beverage bar. The bathrooms floor are heated and you have both outdoor and indoor bathtubs and showers. We loved that all of the floors were heated throughout the bathroom area. Service is really six stars here, they always try to go above and beyond. When you return from trekking the dancers and drummers greet you and you are seated and your muddy shoes and socks are removed to be cleaned and you are given clean flip flops and warm towels to freshen up. To make your return even better, we also received 5 minute chair massages to recover from the trekking adventures. Definitely make your way to the pool, which is heated and there is also a cold plunge pool. The sauna and steam rooms were also at our disposal. Nights are started with either entertainment by dancers or with interesting talks. The bar offerings are amazing and they infuse so many interesting local gins and vodkas that are the bases for creative and tasty cocktails. We will treasure our memories of the Gorilla's Nest and all the friends we made during our stay. We have so many cute treasures that were left as gifts in our room each night that will always remind us of our magical stay.

Amazing resort, absolutely gorgeous. The staff is superb worrying about your every need. The tree houses (the suites - and you don’t have to climb up to get to them) are beautiful. Large beds, sitting room, big bathrooms with indoor/outdoor showers. But the true beauty of this place is the staff. However they can help they are there for you. And don’t let me leave out the incredible food and the Jack Hanna house for a private affair. Simply incredible. All of it!

Six of us at the end of a two week trip to Africa spent three nights and went on two gorilla treks. Difficult to put in words how beautiful the resort is and how perfect they make the experience. Staff were attentive, helpful and provided an outstanding resort experience in every aspect. We stayed in Forest Tree Houses. They are spacious, well appointed and very secluded. The dining experience was exceptional. The trekking service in terms of preparing you to go and welcoming you back is outstanding. They have thought of every way to help you make the experience as memorable as possible. We could not recommend more highly.

The service of Antonio Barasa and Barbara was more than great. They work 24 hours a day 7 days a week. They are great. The food the server ce and staff ecially the people. The hotel the dancers again the people are great. We have spend the best time of our life

Excellent stay at Gorilla’s Nest! We had wonderful accommodations and delicious meals. You can get a buggy or borrow their bikes to get from your room to the pool or main building or the dining area. There's a lot to explore and see. Also our laundry and shoe cleaning service is wonderful! Our shoes are cleaner than ever!

We (myself and my 65-year-old parents) just completed a stay at the Gorillas Nest over Christmas and cannot say enough great thing about our experience at the hotel. Prior to arrival, we had issues with getting timely responses to emails, so we were a bit hesitant about what our experience would be like one we arrived, but we were blown away. Opportunities for Improvement: As mentioned, we had issues with responsiveness prior to arrival. We were attempting to get guidance on how best to book our Gorilla Trekking and get assistance with booking the helicopter as the helicopter company was not responding to our emails and did not feel that we were given adequate information/assistance for either. We eventually were able to figure out how to book the trekking ourselves while we never heard back about the helicopter and feel email communication was not up to the standard we are used to from other hotels we have frequented. We found it a bit confusing to understand the included experiences at the hotel and how we might take advantage of them. We would recommend the hotel find a better way to inform guests of the experiences offered and how they might book them to get the most of their stay. Having a list in the room on an iPad was not as easy for us to understand and we feel that we missed out on some of the included experiences due to this. The breakfast buffet was bit of a letdown. While you can order food from the menu, we would have expected the buffet to have more options for this level of a hotel and did not feel that the options on the buffet were very palatable. Accommodation: We stayed in a Susa Treehouse that had two bedrooms with 2 King beds and was very spacious. The treehouse was well appointed with everything we could possibly need and was extremely comfortable. We did have a slight issue with the air-conditioning and had to call maintenance, which was not that helpful, and feel that the room never reached our desired temperature, but it was not uncomfortable. We also had a broken luggage rack in our room upon arrival that we pointed out to housecleaning, but it was never removed or fixed. The treehouse had one bathroom and a half bathroom which was very convenient as we were three adults staying in the room. There are food and drinks in your room 'pantry' which are included. It would have been nice to have a preference sheet prior to arrival to determine what type of food and drinks you would like as we did not drink more than half of the drinks in the fridge, and we would have preferred other food. Our drinks were not replenished daily and only some food was replenished which was a bit confusing to us. There is also a counter in the main lobby with food you may take via a bag provided (called Temptation Corner), which provided many sweets to try, and we thoroughly enjoyed taking advantage of this when dessert at our meals were not very tasty or prior to our long drives. The property is extremely beautiful. We could have stay