The Imperial Hotel

Modern designed clean rooms in a good location are the positives. No window in the room made it feel like a nice jail cell. Parking your car is an issue. If you do manage to find a space out the back, locals will double park and block you in. Wifi doesn’t work, I was there for 4 days and couldn’t connect once. There’s no room control for the air conditioning and it was too hot in the room. There’s no microwave. It is a pub, so noise travels up to the rooms. Overall quite poor and can’t recommend.

the owners are lazy and hopeless in my opinion, they didn't give me back my licence after I checked in, sent an email and called them to ask if they could send it to me, they said they had it and would post it to me, Three weeks later and still haven't received it, their water pressure is woeful, the place looks great but its hopeless, they ask for a bond as well and they keep it, I'm still waiting on my bond back as well, absolutely hopeless do not stay here not worth it, so overpriced for what it is, lazy staff and owners, terrible.

I booked Friday 24 & Saturday 25th May to attend a 60th birthday party on the Saturday night. Returning to the hotel after dinner on the Friday night I was kept awake until 11pm by pub patrons drunkenly yelling in the yard at the rear of the hotel, adjacent to my room. I was told when I checked in I was told that there was a music event to be held on Saturday afternoon, also in the yard. Hoping for a nap after lunch before the evening’s party was impossible - a crowd of hundreds with thumping rock music from 1-7pm. Then awoken at 6am on Sunday morning by the crew dismantling the stage & marquees. Had the hotel advised me that the venue had live music until 11pm on Fridays and Saturdays and had a scheduled live music event on the Saturday, I would never have booked the hotel. And it wasn’t cheap - $353 for two nights. The owners need to decide if they are running an accommodation facility or a music venue. If you want to get a decent night’s sleep, stay elsewhere.

Well I booked a room but then I couldn’t go due to reasons out of my control. This hotel decided to not refund any of the booking or talk to me about it. When cost of living is an issue this hotel doesn’t show any empathy or understanding.

This accommodation was near perfect for me. The single room was newly renovated, spotless, comfortable and great size ensuite bathroom. Loved that there is a kitchen sink to fill up the kettle. Right in the middle of town and walking distance to all shops, theatre and a club. I stayed in room number 2 which was on the far western end of the building. Unfortunately there were a lot of workers staying up my end of the building so I was woken each morning at 5:15 am with their door then the door to the outside staircase slamming shut. If you're an early riser there would be no problem. I became an early riser. Not sure if the rooms further to the east side of the building would have the same problem. There was a band on one night but I barely heard it up my end of the building. I rated my 3 night stay 4 star only because of the very early wake-up door slamming, which is unavoidable due to the design of the door locks. Otherwise, a lovely stay. I would happily stay again.

Very cute hotel in main st of Murwillumbah. Looks to be recently renovated. Perfect for overnight stopover for me on way through to Qld. Pros: cosy, renovated, big ensuite, kitchenette, location. Cons: no shelf/cupboard to put your bathroom items, water pressure way too soft, shower needs a screen to prevent water spilling into rest of bathroom, needs power points & bedside lamp next to bed (how can guests read in bed)? Overall happy with my stay - just need to fix the cons and it’d be perfect