Iberostar Selection Albufera Playa All Inclusive

We had an amazing time at Iberostar Albufera Playa in Mallorca. The hotel is perfectly situated right on Playa de Muro — a stunning beach with calm waters and peaceful surroundings. Our room was clean, spacious, and comfortable, and the whole resort is beautifully maintained. The staff were fantastic — warm, welcoming, and always happy to help. We felt well looked after throughout our stay. We especially enjoyed Nopal, the on-site Mexican restaurant — the food was delicious! If you're looking for a relaxing beach getaway with great service, beautiful surroundings, and excellent food, this place is hard to beat.

This is one of the best hotels we’ve ever stayed in, and we could not rate it highly enough. The facilities are incredible and so clean. The staff are all amazing and the animation team, activities and shows are the best we’ve experienced. We are fans of Iberostar hotels and this is the best one yet. Thank you! We will be back!

Oscar the barkeeper is the best Mango Mojito maker in the world because it’s very tasty and his ice tricks are amazing and very cool!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

There was a vegan and vegetarian in our party, I will base the review on vegan experience and it will be very long as I couldn't find much info myself. The hotel advertises as vegan-friendly and is listed by Iberostar as "The best destinations for vegan vacations" with multiple vegan options and alternatives. Also sales rep assured me on the phone that since the hotel is big there will be many vegan options. This, and experience with other Iberostar hotels, creates expectations. 1. there are two buffet restaurants but one kitchen so in reality both serve the same food, the choice is limited. 2. You will hardly find anything vegan in the buffets apart from potatoes, rice, 1-2 trays of cooked vegetables and salad (the usual lettuce, cucumber, tomato etc.). Hardly ever was there any protein source apart from chickpeas in salad section. This is caused by mindset of the white cap chef who said he will not have vegan food at the buffet because people will not eat it... while I have seen ppl getting vegan cake from the kitchen or I've overheard someone speaking about sth vegan or "vegan" carrot cake (that was mislabeled btw). Don't expect vegan pastry at breakfast, I asked one of the chefs about croissants at the beginning of our stay, they could have easily ordered that, but the answer I got was "no, we don't have it". Maybe I've asked a wrong person, don't know. At lunch and dinner choice for vegetarians wasn't much better than for vegans. 3. Labeling was frequently wrong, I've stopped trusting it very quickly, after spotting tuna in vegan salad etc. You have to ask the chefs if sth is vegan, they are helpful. We spoke to guest service about it, they are aware of the problem and claimed to work on this. But during my stay I could see "vegan" toasts that contained regular mayo also after clarifying it's not vegan. So not sure how quickly this will change. Don't bother reading labels if you have allergies. Solution the hotel offers is to speak to a managing chef at every meal. What you will eat really depends who you speak to, also sometimes there was a language barrier but everyone was nice and tried to somehow accommodate our dietary requirements. This may work for some ppl well - if you know exactly what you want to eat (assuming they know how to make it) or you're fine with eating mostly burgers, tofu, hotel pizza, sausages (contain soya, only one type) and fake meat (we did like the meat). Alternatives they offer are very limited. Also much of vegan options at breakfast contain soya (it matters not only to ppl with allergies but also is someone takes meds for thyroid disease in the morning) so you either pick sth from the very limited options or speak to a chef. On our first day, not knowing all of the above (reception at check-in was not very helpful and patronizing), I literally freaked out I will have to eat fries and salad for 9 days. Luckily, we got to speak to the only chef that speaks vegan, Maurizio, whose cooking was excellent. We also

It was the best experience for me and my 2 sisters. The staff was really kind and the food was great. I loved the animation team they were really good at what they were doing. Especially Tedy and Adrian. They were really funny and good people. The kahoot, bingo and rock show were my favorites. I really liked how tedy and Adrian could also make all the kids laugh.

Seems that Iberostar have taken some cost cutting measures since we last stayed in one, albeit that was pre Covid. We hadn’t stayed at this particular Iberostar hotel before, but have in others. Reception staff were ok, but some seemed to have an attitude when making some requests, for example getting towels when the place at the pool was closed ( seemed odd that the towel hut at the pool was only open for 2 hours in the morning and 2 in the afternoon). I asked one receptionist about a late check out to which I got a smug smile to say it wasn’t possible as they were full, but speaking to another receptionist I managed to get 2pm for an additional €35. They advertise up to 6pm check out for €55 but apparently the cleaner can’t stay that late (isn’t it the additional cleaning hours that the extra €55charge covers?). Bedrooms are small but comfortable, and clean. Food and Beverage quality is mixed, the buffet was ok, but the meat quality very poor. The drinks selection is small, particularly the wine is lacking. There is only a choice of house wine, which comes in branded hotel bottles and is always pre opened…are these bottles refilled from a central vat? The quality is poor. The ‘a La carte’ restaurants are impossible to book less than 3 days in advance unless you make a fuss, then they seem to fit you in. It’s odd though that when dining, they aren’t fully booked at all. I understand the need to stagger arrivals to keep the pressure off the kitchen, but the tables aren’t turned, so the restaurant sits half empty. That was the case for both the Spanish and Greek restaurants when we dined. The food isn’t what you would call complicated, so I think they could accept a significantly higher number of guests in the outlets. The Spanish food was all very bread heavy. And the Greek was very, very poor. The ossobucco was tasteless and chalky, the spanakopita was soggy, though the chips were good. Some of the facilities were closed for our stay, which was not highlighted to us on check in despite a long and drawn out check in process, for example the indoor pool and grill buffet restaurant were both closed. We were also expecting more from the mini disco for our daughter, but it was either some songs played on the big screen or nothing on at all, what happened to the kids entertainment and starkey and stella? Some bar staff were decent, some were less welcoming. I do find it somewhat disingenuous when a member of staff starts a conversation, asks questions about where you are from etc, is very friendly but then hands you a card with a QR code on so you can write a review about them on Google or tripadvisor. This isn’t the way to get genuine positive reviews!! But I assume they are incentivised on this!? Overall I would say lower your expectations and you’ll have a reasonable stay. I wasn’t asked on departure if I enjoyed the stay, so I could not tell them this face to face. I generally write very positive reviews on here, but feel compelled to share thi