Andaz Munich Schwabinger Tor - a Concept by Hyatt

This Andaz hotel falls significantly short of the standards expected from the Andaz brand, offering an experience far from the luxury and five-star service it advertises. The overall ambiance is more reminiscent of a budget hostel than a premium hotel. Shockingly, after checkout, guests are asked to leave the property and are denied access to any facilities—something entirely unacceptable for a supposed luxury establishment. The service is cold, impersonal, and lacking in basic hospitality, leaving me feeling as though I was not staying in a five-star hotel. The value for money is nonexistent, as the experience provided does not justify the high rates charged. Unless there is a complete overhaul of management and service standards, I cannot imagine returning to this property. It is a disappointment to the Andaz name and its reputation for excellence.

酒店位置距離英國花園步行10分鐘路程，附近餐廳不少，特別是200米距離有一家非常不錯的法式餐廳，因沒有提前訂位，未能體驗。

誤點錯日期，1-2小時後要求更改，未能實際入住，攜程幫我協調了3天仍失敗。