The Westin Grand Munich

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

Pathetic service and wrong information

Very good breakfast,

Sehr aufmerksames Personal, dieses Mal haben wir nicht nur ein Obstteller auf unserem Zimmer, sondern auch die wunderschöne Blume. Sehr gutes Frühstück und  abwechslungsreiches Essen in Executive Lounge. Wir kommen sehr gerne wieder.

1. mal in dem Hotel und es war sehr angenehm bis auf den SPA Center. Sauna viel zu klein für das große Haus. Dafür ein erstklassiges Angebot zum Frühstück und auch am Abend im Nebenraum der Bar sehr guter Raum für Geschäftsgespräche. Mein Kunde war vom Service und der Freundlichkeit des Personals, wo ich mich gerne anschließe, beeindruckt! Werde gern dieses Hotel bei meinem nächsten Geschäftsbesuch wieder buchen!