Rosewood Munich

Ulasan Rosewood Munich

Rosewood Munich

1 Kardinal-Faulhaber-Straße, Munich, 80333, GermanyLihat Detail Hotel
Rosewood Munich
Rosewood MunichRosewood MunichRosewood Munich
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Kami Samakan Harga
1 malam

Ulasan Tamu

4.2/5
Luar Biasa
44 ulasan
Ulasan terverifikasi
Lokasi4.4
Fasilitas4.3
Layanan4.0
Kebersihan4.3
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Darren
Deluxe King Room
Menginap di Dis 2023
Pasangan
6 ulasan
4.5/5
Sangat Baik
Diposting pada 27 Dis 2023
Good new hotel but the restaurant is still new and lacking the standards of a 5 star hotel.
Terjemahkan
Qizi1022
Deluxe King Room
Menginap di Sep 2024
Bepergian dengan teman
6 ulasan
3.7/5
Diposting pada 9 Sep 2024
讓人相當無語的慕尼黑瑰麗，在攜程訂了2間2天，9.3-9.5日房間，訂單上明確包括早歺。入住時前台是一位皮膚偏黑像印度裔姑娘，告訴我不含早歺，我出示了攜程訂單，於是她打電話詢問，要我把攜程確認單郵件發給她，一番操作後，告訴我可以了。整個過程耗時較長。5號退房時還是這位姑娘，向我出示了圖1的早餐費用單，共558歐。我説訂單是含早歺的，於是她説9月5日的早餐費搞錯了，不收。但是4號的早歺明細單的打印時間是11：01分，算lunch,要收費332歐。我們指出早上我們點單時間是9：40分。就算早歺到11點結束，以此為理由收我lunch費用，不符合大部分酒店的規範。堅持請她與歺廳經理勾通，她説歺廳經理過來要20分鐘，我們堅持等。這時這姑娘旁邊的一位德國姑娘，也是前台，對她説：你把這個單子取消了吧。德國姑娘説德語，我朋友德國生活了30年，聽得懂。然後就把單子給取消了。整個事件非常的不符合正常邏輯，這樣的奢華酒店，如此服務，太讓人失望了！！
Terjemahkan
Qizi1022
Deluxe King Room
Menginap di Sep 2024
Bepergian dengan teman
6 ulasan
2.6/5
Diposting pada 9 Sep 2024
繼續評價慕尼黑瑰麗，同樣是那位皮膚偏黑的姑娘，在分房時把我和朋友的房間一個在3樓一個在2樓，問她能不能安排一起，她説需要3個小時的等待。辦理入住時己經18點多了，再等要21點了。於是我們就算了。按酒店規定下午15點入住，客房衞生應該都可以了，如果有房間可調，需要到晚上21點才搞好衞生？還有，入住當晚朋友的房間洗手枱竟然漏水。這樣的新酒店，服務和設施，讓客户體驗感極差。不由得讓人覺得受到了不公平的待遇！！
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Tamu
Suite Deluxe 2-Kamar Tidur
Menginap di Jul 2024
Keluarga
5 ulasan
3.5/5
Diposting pada 1 Ogo 2024
訂的兩間兩晚卧室的套房，第二天一整天沒人做清潔，直到問了前台才安排人來清理。第三天退房時間是中午12點，我們衹是去吃了個早餐，10點鐘左右就有人做清潔，還把我們的充電器，護膚品之類的收走了，我們找到經理才拿回一部分東西，轉接頭一直沒找到。我們還沒退房就開始打掃，是趕客呢，差評！
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Pengguna Anonim
Kamar Premier King
Menginap di Ogo 2024
Lainnya
6 ulasan
3.2/5
Diposting pada 14 Ogo 2024
服務很慢，多次催才行，前台最喜歡説對不起…
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Tamu
Deluxe King Room
Menginap di Ogo 2024
Sendiri
4 ulasan
5.0/5
Fantastis
Diposting pada 14 Sep 2024
非常棒 ，很喜歡的一個瑰麗
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Tamu
Kamar Grand Premier Twin
Menginap di Jan 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 16 Feb 2024
房間漂亮乾淨
Terjemahkan
Tamu
Menginap di Sep 2024
Lainnya
5.0/5
Fantastis
Diposting pada 15 Sep 2024
The hotel is well decorated and our suite were perfectly desigend with everything a tourist or a business person may need and exceeded all our needs. The stuff was really nice and always ready to assist with professional manner. Best place in Munich
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Tamu
Menginap di Ogo 2024
Bisnis
5.0/5
Fantastis
Diposting pada 20 Ogo 2024
Room, hotel and staff are lovely. The fact that the hotel seemed completely booked meant waiting was longer than usual…. But that’s high season. We stayed for the Adel concert (sensational) and had a great time. Breakfast was extremely busy but the fresh pastries, cheeses, and eggs were all delicious. Although it was busy and there weren't quite enough staff, those who were there did an excellent job. They were attentive and managed everything smoothly. Overall, one of my new favorite places in Munich
Terjemahkan
Tamu
Menginap di Ogo 2024
Pasangan
5.0/5
Fantastis
Diposting pada 6 Ogo 2024
By far the best luxury hotel in Munich. Bayerischer hotel which is near by has seen it best time, now correct but very tired, mandarin is rather good business hotel. Rosewood is well above. Perfectly located right in the heart of city, walking distance from the main station and main city landmarks. Absolutely stunning design with attention to detail. Good food across the restaurants, beautiful bar. Very friendly and helpful staff. Definitely will be my place to stay while visiting. They could slightly improve on the efficiency of orders and delivery at the restaurants and bar but i guess it will come with the time considering that it is bright new. Btw spa area is nice too.
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Tamu
Menginap di Jun 2024
Pasangan
5.0/5
Fantastis
Diposting pada 18 Jun 2024
Amazing hotel. The building is beautiful and located in a great area. You can get to the most popular parts of the city in a short time. The rooms are clean and new and the staff provided 5 star service. The jazz bar in the hotel has great music and bites. Highly recommend.
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Tamu
Menginap di Jun 2024
Lainnya
5.0/5
Fantastis
Diposting pada 14 Jun 2024
This is a fabulous hotel on all levels. Placed in a grand bank that has been refitted as a hotel, the Rosewood has brought real luxury to a city that has been missing it for a long time. It is extremely quiet. Service is attentive and focused on all the needs of guests. And by reserved German standards, it is also quite friendly. Rooms are very luxurious and come with spacious bathrooms. There is a lovely bar that, as seems to be common in Munich, does not open until 6.30. That was frustrating, as was the relatively slow breakfast service. The restaurant in which it is served, however, is excellent. It provided what turned out to be the best meal we had in Munich when we ate dinner there on our first night. Service in all bar and eating areas was of the highest standard and, again, was friendly and accommodating. Highly recommended.
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Tamu
Menginap di Jun 2024
Lainnya
3.0/5
Diposting pada 1 Jun 2024
Hotel has excellent location, very central and it's close to many city attractions. Building itself is magnificent ( former bank ) with nice decor/design, high quality materials. Restaurant is very good - we visited it for breakfast and dinner: atmosphere is nice, good and friendly service, interesting menu and good quality food. Highly recommended. On the other hand room upkeeping and general management were not the best. We had some issues in the room which could have been dealt better and faster. On Sunday - from early afternoon till 10pm there was a very loudly party in hotel patio - which made impossible to relax or sleep ( with closed windows ). I spoke to the manager and she totally understood my objections and complaints, I got an apology and compensation. I do believe all problems were due to new staff and lack of experience ( hotel opened last year ) - and devil is in the details. I hope they will improve soon.
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Tamu
Menginap di Mei 2024
Lainnya
1.0/5
Diposting pada 26 Mei 2024
While hotel has excellent location and it’s in a beautiful building with nice decor/design and has a very good restaurant ( we used it for breakfast and dinner ) - room up-keeping and general management are very poor. The bathrobe was not changed from the previous guests - I found tissue and lighter in the pockets - which I found disgusting, they have never replaced the bathrobe. TV set didn’t work, we had to call engineer twice to fix it. Chromecast not fixable either ( from Android or Apple ). We stayed for 4 days and tea/ coffee/ honey/ sugar were not refilled for 3 days in a row. It supposed to be complimentary but I had to buy my own. No shoe bag available - to give them shoes for polishing. On Sunday there was a party in the hotel patio (!) - from early afternoon until 10pm - with lots of people talking and laughing loudly and with extremely loud life music ( violin included ). It was impossible to have a rest not to mention sleep. I do believe when guests pay €1000/ night they deserve to have a comfortable, smooth stay. Location is not enough. AVOID by any chance. Go to Mandarin Oriental or Kempinski.
Terjemahkan
Tamu
Menginap di Apr 2024
Bepergian dengan teman
5.0/5
Fantastis
Diposting pada 29 Apr 2024
The location is spot on, very close to the shopping streets, but still on a quiet corner, so no cars driving through all the time. The service, attention to detail and extremely friendly, gentle and professional customer service across the whole property is what made this hotel special. From the front desk, to the breakfast staff and pool ladies, everyone was more than helpful and willing to do anything to make my life more pleasant. I especially enjoyed the friendly, attentive and professional service at the breakfast, they rememberedy name, room number and my orders very quickly, making me feel special and more than a random guest. The breakfast was truly 10/10. Very often a breakfast has a limit what is included to the room rate from the made-to-order list, but not here! You can order every single dish from the list if you wosh with no extra charge! (Btw you will not be able to, as there are like 30 dishes available + the small buffet). The pool is very calming, pleasure to the eye and very luxurious. The warm sunbeds were my very favorites! The bed was very very comfy, with the nice down topper making it very soft. Pillows are quite hard and high, and I did not find a pillow menu to fix the issue. The only other issue we had was with the turndown service. We specifically asked it to be timed between 6-7 after the first night, but it really did not work out for some reason. The next 2 nights they came after 9 pm when we already were back in the room showering. Then they missed us completely one evening, and finally then they did hit the right time. Also make sure to check your invoices, we had booked a rate that included the breakfast, but in the invoice they still had the breakfasts added for each morning. I asked them to fix it but still had one breakfast slipped into the bill even after noting them. All in all this experience made me a fan of Rosewood hotels, this being my first stay with them. I would consider them to be very much on par with Mandarin Orientals, St Regis and way above Park Hyatts, Waldorfs and Ritz Carltons.
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