SureStay Hotel by Best Western the Clarence on Melville

Place was great, however very poor service from staff. Stayed here on 29/06/24. The tv was not connecting to wifi, and we asked for configuration with the staff, a lady who was working at reception on that day. She came to the room to have a look, but couldn’t figure out what to do neither. We were told that she will get someone else to have a look and come back, waited whole afternoon and night. That lady left us hanging. Could not even use what was included in what I paid for. The lady was very unprofessional, she could have just said that there was nothing she can do, instead of lying and left us waiting.

酒店位置好，離市中心近，去超市買東西方便，走路去海邊也不遠，房間挺大，枱子也大，放東西很方便，乾淨衞生，價格也合理，可以放心預訂

我們五個人訂了一間兩人房間和一間三人房間，整合兩間房前面兩個車位又是相連的，非常方便。服務人員的態度都很好。