Ulasan Nightcap at York on Lilydale

Disappointed firstly the pool was really dirty and cold, even we were there on a warm day, no one can swim in there. We stayed for 2 night but I don’t think our towels get changed. The one hang up on the rack look dirty with spot on them. The service was terrible. We went to the reception to ask to help for printing the parking display that we need for the puffing billy. I know it’s our responsibility but it would be just a one minute job to print out a single sheet of paper. And indeed I was more upset with the attitude rather than the service itself. She could have tell me in a more informative way than say, I have a 20 minutes report to write, early on a Sunday morning. Also tried the bistro bar. Ordered burger for my son, which was not cooked properly and when I let the staff know, she brought back the cash without even asking any question of what our preference was. Salmon salad was bland. We also ordered the mixed platter, most of the food were burnt. Definitely Not gonna come back to either hotel or restaurant.

We stayed at York on Lilydale because we were there for a gig. We were very surprised by how nice the room was. Beautiful view, comfortable bed and the spa was luxurious. One of the nicest hotels I’ve ever stayed at. If I didn’t have to work I’d have stayed another night.

It was very clean and was a smooth late check in.

環境好，地方大，設備齊全，有餐廳很方便。

還可以，方便！

This is a beautiful resort with a pool and lake running through the grounds. Very comfortable and clean. Staff were friendly and assisted us in all of our needs, no matter how difficult or challenging. The food was decent. I loved the pork belly

Poor meal for lunch. Had the roast lamb which was dry and quite chewy. Service was amiable and the room was not busy. This is the third time I have attempted to enjoy a meal here, hoping that things would improve so that we could support our local business. Unfortunately this is the last time.

Such a clean and lovely place to stay, the laundry facilities are great when traveling with a family. The room we got this time was much quieter but overall every room we’ve stayed in has always been clean. The staff are fantastic and great to see the bistro so we’ll run and the food was great!

Unknowingly we were given an upstairs room and were informed there was not an elevator. The stairs were steep and the walkways were very uneven, causing difficulty in reaching the room. At night the area was not well litl The room was fairly large, but there was no door on the wardrobe, no clock, no radio and no telephone. Not even a biscuit to have with our coffee. We were expected to use a QR code to familiarize ourselves with the amenities. The bed was comfortable. The shower was over a spa, and required dexterity to get into the spa. I have no idea how one would get out. As we are both very senior citizens it was therefore impossible for us to have a shower. The room was very uninspiring and dull, and the bathroom looked dated, although the taps were modern!! For the cost of $241.20 we were very disappointed in the hotel and the lack of amenities. All the staff members we encountered were very friendly and efficient.

Called in to cancel,they said ok but charged me on the day They asked me not to talk to the booking agent so they can take care of the cancellation which did not happen Contacted them to refund my money but they claimed I did not cancelled it Terrible

Accomadation was average for the price we paid. We had 3 rooms booked for two days to attend a wedding at Chateau Wyuna. What was very disappointing was the wifi at the place. The mobile. service was almost non exisiting at the place however a good wifi would have gone a long way. To our surprise the wifi was so bad it was not almost not available. Why hotels can’t provide a good wifi system is completely beyond me today.

Great location on the edge of the Yarra Valley The room was fine - not overly large but the bed was comfy. The bathroom floor was dirty and the towels had definitely seen better (and fluffier) days. Check in was sooo slow. We ate in the bar and there were several very good local wines on offer. Frustrated that our meals were cold when they arrived. Biggest negative was the noise. Tell me, please, why do you have to empty the bottle bins into the skip at 3am?!!! Would I go back? Probably. Would I look at other options too? Yes.

I am floored that Accomodation Manager Angela is in a customer facing role. She is incredibly rude. She cuts you of when asking her something and she is very impersonal. We will never go back. Such a horrible experience.

Absolutely appalling. Requested a quiet room based on some reviews mentioning the noise and travelling with two young kids and was put in room number 1 which is about 30 meters away from the open air beer garden. When I asked reception about the noise I was told “ you’ve booked a pub venue so noise should be expected but don’t worry it closes at 10 (a lie as they are still pumping “We are the Champions” at just before midnight) and your room is quiet really as we get most of the complaints about the noise from the other rooms”! In the morning when i asked the new receptionist I was again told I should consider myself lucky as it was a quiet night last night and at least they didn’t have any live music. Unbelievable… Apart from kids not able to sleep you could try the facilities which are a tennis court without a bet or a playground that is only open from 6pm until 9pm as it’s in the restaurant. Don’t. Stay. Here.