Linden Gardens Rainforest Retreat

The best part was the location. The communication was very poor. When I booked I requested a cheese platter on arrival which wasn't in the room so I had to chase that up. We weren't given breakfast menus for our last day and when I sent a message asking for them there was no response. The following morning we checked out to go get breakfast elsewhere and we got a message saying they were at the door of our room with the breakfast we ordered. They sent me a picture of the order form and it wasn't filled out by us but it had my name printed at the top. The room Sanctuary Tower itself was nothing special compared to other 5 star accommodation I've stayed in. Inclusions listed on site were not accurate. We went to have a spa and we tried to turn the sauna on and it wouldn't turn on. I had a look at the LED candles and I tried turning a few on and they weren't working, I noticed a few had burned through the plastic on the side of the candle. On our first night we lost power to some of the tower, to no fault of the business, and Ausnet came and attended to it. However with a background in health and safety I checked the test and tags on the electrical items in the lower level and they were all over due for testing, they should have last been done in Feb 2024. When we left I filler out a feedback form explaining all these issues and I received a message from the owner saying she would like to talk but she needed a few days as she was very upset by what she read. I said that's fine and I haven't heard from her. I don't recommend staying here if you want to have a relaxing getaway.

My husband and I both were really looking forward to spending two nights at sanctuary Tower for my 50th birthday celebration. On arrival check in was straightforward although no little flashlight which said was in letterbox. The first evening was pure bliss, very relaxing to be in spa bath. But then a small bat somehow found its way into room. It was a bit of a handling trying to get the bat caught and released outside. Second evening there was a tapping on the wall on second floor lounge area. It got to a point it was making me very uneasy and starting to annoy my husband. I couldn't relax as good as the first night. Breakfast was fine both mornings and arrived on time chosen. Overall a pleasant stay at the towers.

My wife and I stayed in The Sanctuary Tower during a recent holiday in Mount Dandenong. This Tower has 3 levels of accommodation with the bedroom at the top level and the living room in the second level. The bathroom and toilet are at Ground level. The staircase can get tiring after a few climbs. During our stay, the occupants in the next unit (Gallery Suite) played loud music for several hours during the night and the noise intruded into the place we stayed at, which was a nuisance. We will not book this place again.

This place is a gem. Scenery is spectacular, certainly is a rainforest retreat. Stayed here 3 times with my partner, certainly a romantic place for couples. Hot breakfast delivered to your door, absolutely delicious and the choc muffins are lovely. Jodie is great, very accomodating, helpful and friendly. Beautiful views from the rooms overlooking the scenery from the windows. Rooms are provided with champagne and wine and the mini bar is well stocked. Great heating and the spa is really relaxing, especially with the direct views of the beautiful rainforest scenery. Bedding is really comfortable too. Slippers and robes provided as well. We will definitely come back again.

Stunning scenery from the Garden Retreat. Plenty of windows to admire the forest views. The furniture was comfortable and adequate for the mountain atmosphere. We enjoyed the lounge music playing on arrival. It was easy to collect the key fob to open the room. The breakfast delivered to the room made the stay more intimate for couples. The jacuzzi in the living room was a bit different and it was a shame about the new Victorian regulation probibiting candles. However, they provided LED candles, which is ok visually but does not replace some beautiful candle smell scents. On the minus side, I would rate the breakfast average. Coffee lovers would not like to be provided with nescafe. I was expecting fresh local jam and butter, but got plastic containers. The breakfast was also not delivered when it was supposed to and I had to phone and mobile text. Unfortunately, I received no acknowledgment. Breakfast turned up about 6 minutes later. To get a 5 star, this establishment would need to become more environmentally friendly - no gas fire, no polyester bathrobe, no single-use plastic.

lots of scuplters that stare at you while you sleep and bath kinda crepy i was watch while sleept no privace when on toliet went here on my birthday with no freinds statues gave me compine at all times

Wow, stunning. We stayed in the Garden Room and it was exactly what I had hoped for: relaxing, ambient and soulful. The owner had prepared our room beautifully. We entered the room to mood lighting and some soothing Brazilian chill out music - my wife is Brazilian; so it was a happy coincidence. Another happy coincidence was the thunderstorm that occurred during our stay. I can now say, you've never quite experienced a thunderstorm until you've experienced it from a spa in the living room surrounded by the beauty of the Dandenongs! We live not far from Linden Gardens, and we are sure to be back for a treat in the future. My wife and I agreed...it was right up there with the best accomodation we have enjoyed...and we have travelled extensively and globally. Sometimes the best experiences are right on your doorstep!

Having a 2 night stay for a couple getaway was nice on arrival. For the price of the stay a few cosmetic improvements could be made. It's good if you don't want to leave the room as there isn't anywhere to walk that is close by and you need to drive to get dinner, so not too many wines. We ordered 2 platters but only received 1 and even questioning that on arrival was told I didn't order it when I did as it was apart of the initial package. Glad we stayed there as somewhere I can compare but not somewhere I'd revisit, definitely for the price.

My partner and I drove over an hour in the middle of the night and we were looking forward to spend a nice restful night at this place. We had advised through our booking that we would be checking in just before midnight. With booking confirmation on hand we got there and there was a sign for us to call the after hours reception number. They advised that the key to our room was to be found in one of the mailboxes. When we got there, there was no key. I called back and it turned out that they missed to put the reservation through even though I had confirmation in writing. They were fully booked and so they left us without a room out in the street with no place to go. The manager on the phone started looking for excuses and justifications rather than at least offer an apology in the first place. This was a clear sign that they did not want to take responsibility. We were really tired after a full day at work and long drive and at that point with no place to stay. We had no other choice but to drive all the way back very late at night given that all places around the area had no vacancy. This was very frustrating and very hard to deal with given circumstances. Upon looking for a decent compensation for their lack of responsibility and having put ourselves at risk at that time of the night they only just reluctantly offered one free night which we considered was not enough. This is being escalated as we see that the owners do not want to take full responsibility of this very unpleasant experience.