Courtyard Rockaway-Mt. Arlington

My friends daughter turned 11 on the 13th and we decided to have a hotel pool party bday bash for her. We stayed at the Courtyard Marriott and it was a great choice! The staff was incredibly friendly and accommodating; allowing us to use a corner of the dining area for birthday cake and also adjusting the heat in the pool area. The rooms were of good size as well. I stayed in the king room and it was clean and well maintained. I would highly recommend this hotel.

No problem with the reservation. Room was nice and clean. Appreciated the bar and bistro

❌THEFT❌ THEFT❌THEFT❌and the company Opal Groups Hotel handled the very TERRIBLY❌ my son lost his wallet❌He reported it to the front desk❌ when he checked out on Saturday as soon as he got home, they called him and said they found it in the laundry room❌.BUT THE $260.00 THAT HE WAS GOING TO GIVE HIS SISTER AS A WEDDING GIFT THAT WEEKEND WAS GONE❌THE LAUNDRY ROOM HAS A LOCK ON IT SO ONLY THE EMPLOYEES HAVE ACCESS TO IT❌THEY FIND THE WALLET…WHERE’S HIS $260.00!!!❌ ⚫️NOT TO BE TRUSTED⚫️ 🔵I WOULD NOT RECOMMEND THIS HOTEL TO MY WORST ENEMY🔵 🟠HORRIBLE CUSTOMER SERVICE🟠 And they even have the name, Marriott attached to it. It gives Marriott a bad name.

There were no microwaves in the rooms. The floor was wet near one of the beds. Our daughter's room toilet did not flush properly. Our bathroom fan did not work.

We stayed at this hotel for a family wedding. We stay two days; a Saturday and a Sunday. Overall, this is not what I expected from the Marriott. We paid $250/day which is a substantial amount.we showed twice our first day so our towels were dirty. I asked at the front desk if I could have fresh towels and have our bed made. The lady said yes to the towels but said, “I don’t think I can ask them to make your bed.” I explained that I didn’t want clean sheets, just pull the bed together. We ate breakfast and spent a couple of hours in the lobby. I returned to my room, saw 2 maids in the hall and went into my room. The towels were on the toilet and the dirty towels were on the floor and the bed was unmade. At approximately $550.00 for two days I think they could have picked up the dirty towels and made the bed. I don’t think I should have to step over dirty towels and make my own bed. The food selection at breakfast was minimal and the scrambled eggs were not hot. Poor customer service.

I loved how clean the property was and the staff was very accommodating