The Beach Resort Sesoko by Hilton Club

We arrived at this Hilton location and a staff member told us that we were in the wrong location immediately. We explained that we have a reservation. A second staff member told me that my reservation was not paid even though I showed her the paid receipt. While waiting for the staff member to come back I walked into the lobby cafe area and the staff member would not make eye contact with me and didn’t even say hello. The items are written in Japanese with no English translation. The staff member came back and told me over and over again that it would be a few more minutes. Other people checked in while we sat there feeling ostracized and humiliated. The staff member then told me that takeout food is not available even though it states on their website that it is available. After waiting for almost an hour and a half, we realized that we weren’t welcomed there and we asked for our luggage and drove home. Narisha (front desk staff) told me that we would be given a full refund and that the manager would call me to discuss. It’s now been five hours since we returned home and no one has contacted me. I also checked my account and they charged me $725.36. My family and I feel humiliated and embarrassed and stressed. If they don’t want Americans at this Hilton location then they should say that when we make a reservation. I am disappointed and very embarrassed.

今まで利用したヒルトンヴァケーションクラブのホテルのなかでは、最低のホテルだと感じました。美ら海水族館に近いという立地に恵まれているためなのか、何もせずとも、ホテルの稼働率がいいのでしょうか？スタッフ教育が出来てないように思えます。今までは、アメリカ本土やハワイでの利用だったので、比べても仕方ないのかもしれないけれど、スタッフに笑顔も無い、コンシェルジュは何処に有るの？リゾートホテルだよね？寝巻の補充がなかったり、食器は食洗器に入れっぱなし、全てにおいて、だらしなく感じました。正直言って、がっかりなホテルでした。浜辺に歩いていくにも、少し遠いし。

心地よい波の音と美しい景色、何もしない贅沢な時間。忙しない日常から解放されます。 1週間の滞在のうち、3日間は終日おこもりで過ごしました。

電球が切れていたり、洗面台が詰まっていて流れが悪く清掃時の汚れた水が溜まったままの状態での入室。 入室後閉まっていると思っていたドアがしっかり閉まっておらず隙間が開いていた。

初めての滞在で、事前にはわからないことが多く不安でしたが、充実したバケーションでした。 2日間、ポップスと民謡のライブにも参加しました。

31일부터 3박을 했습니다. 2베드 프리미어 플러스... 3베드룸 바로 아래죠.. 1일부터 정전.. 내 폭풍은 심했습니다. 그런데 옆 힐튼은 정전이 아니었습니다. 힐튼 호텔에 4-5배 비용을 내고 왔는데 힐튼도 안당하는 정전을 당했습니다. 전기가 안들어왔고, 부엌의 식기세척기, 세탁기, 티비 에어컨, 커피머신, 심지어 화장실도 사용불가.. 더한건 비상등이 꺼지지 않아서 잠도 자기 어려웠다는 것입니다. 마지막 하루를 이재민 처럼 옆 호텔로 피난 시켜준걸 고마워 해야하나.. 고민이 됩니다. 이건 분명 호텔의 문제이고 심각하게 생각해야할 사안입니다. 버케이션 클럽의 포인트 1만 포인트 이상을 쓰고 갔습니다. 여행을 망친 것에 대한 적절한 보상이 이루어져야 한다고 봅니다.