Hotel dekat Kiyevsky Train Station, Moscow

The room was great, quiet and could cook. Surrounded by European shopping malls, Kiev Railway Station is convenient to go anywhere, only 3 stops from the Red Square in the city center. It is very suitable for people who travel for medium to long term. There is also a lot of shopping.

Right next to Kiev Station, very convenient. There are two shopping malls next to it, one is similar to an outlet mall, and the other is larger. Basically, there are all the things you need to buy, and there is also a supermarket. Overall, it is very convenient. The hotel feels like a domestic Hanting, which is enough for business trips. The service attitude of the front desk is very average, and the service attitude of the restaurant is very good.

Very good hotel, facilities, health are very good, very satisfied. The front desk is on the 5th floor, I hope the address bar of Trip.com can be filled. Leave a supermarket, coffee, McDonald's, and a super delicious bull restaurant, the subway is also convenient, highly recommended

Уютная гостиница, недалеко от метро. Все, что нужно для жизни, есть: удобные номера хорошие завтраки, тишина.

The location is very good, it is convenient to go anywhere, there are supermarkets around, there are many choices for eating, the downside is that the sound insulation effect is too bad, you can hear it when you walk outside the door.

Very good hotel, beyond expectations. The front desk was polite and the English was great. The room was slightly old but the function was very good. There are many varieties of breakfast and the taste is very good. The location is in the city center, very close to Arbat Street, and not very far from Red Square. The whole hotel feels like a polite old gentleman.

The previous Ukraine Hotel has a very distinctive architecture and many people come here to check in. The facilities and hygiene in the room are very good. The hotel is right next to Moscow and there is a very good Chinese restaurant downstairs, as well as many different restaurants. Anyway, it is very convenient to eat!

The room is OK, small, with everything you need, and the heating is very sufficient in winter! The location is great, the city center is only 2 subway stops away from the Red Square and the business district CBD. Of course, we walk to the Red Square is also a way to roam Moscow. It is only 5 minutes away from the subway station. It is next to the Moscow River. If it is spring, summer or autumn, you can walk along the river at night. The hotel is facing another hotel, next to the Ministry of Foreign Affairs building, facing Arbat Street, and downstairs are famous restaurants in Moscow, including Japanese, Western and bars. There are shopping malls and supermarkets on the way to the subway, and there is also a very famous White Rabbit Restaurant (it is said that you have to wear a dress to eat) The front desk is on the 4th floor and speaks English. There is a gym and restaurant upstairs. You need to swipe your card to enter the room area on the floor, and it is safe. It is worth mentioning that the small bed in Moscow should be reminded to ask for 2 separate beds, otherwise it will be a 1.5-meter big bed (double room)

The hotel's environment is clean and tidy, and cleaning supplies that are not available will be delivered in time. We booked two rooms in advance. Room 345 is a standard twin room, and room 306 is a standard double bed room. One room can accommodate two people. We were a family of four. We booked room 345 for one night and room 306 for two nights. When we checked out the next day, an error occurred. We gave the room card for room 306 and said we wanted to check out. At this point, we had forgotten which room was available for two nights, so we used a translator to communicate with the front desk when checking out. My husband said that if we canceled this room, we still have another room that we can stay in until tomorrow. The front desk said yes. , so we safely gave the 306 card to the front desk and left with the 345 room card. When we sent our parents to the airport and returned to the hotel, an extremely angry question came. When we swiped the elevator card, we couldn't After using it, we went to the front desk. Three people checked the computer and told me that room 345 had already arrived, so we could not check in. All our luggage in the hotel room was placed in the lobby on the first floor! At this time, I asked to stay in our room 306. The female receptionist at the hotel told me that you have given us the room card and we defaulted to you leaving early, so you can't stay in 306 now and you can't go back to 345 if you want to stay in our hotel. , you need to pay for one night! In my heart: Excuse me? ? I then said that the male receptionist told me in the morning that I could continue to live in 345. Why can't I live in it now? At this time, the male receptionist denied it! I didn’t record the video, and I couldn’t check the surveillance. So what I said doesn’t count anymore. If you follow the front desk’s approach, firstly, you didn’t clearly tell me which room can stay for two days and which room needs to be refunded now. You can see it from the order form and tell me to take the initiative. There is no refund after leaving, and the 345 room card is required to be returned to the hotel! The receptionist didn't do this. He just took away the room card and cleared out our luggage. Three people also called a foreigner to interpret for us, and the end result was that the female receptionist told me that their manager was kind enough to let us stay in room 306, which is usually not allowed. And both words and actions were full of irony towards me. I'm even more angry. I paid, and it's not your hotel in vain. Even if we made a mistake, didn't your hotel make any mistakes? There was no clear reminder during service! And after I checked out of the room, I could choose to check in again before my check-out date came! Finally, when I used a translator to tell her that her attitude was very rude to me and her request was unreasonable, and that I would publish the platform, she was still asking irritably, do you still have any questions? I said yes, let me show it to you! She read the content on her phone and said, ah, I'm very sorry, this is the hotel's rule. We packed our luggage and complained to the customer service at the hotel. The customer service quickly resolved the issue. I would like to thank the customer service for what they did for me. The customer service calmed me down and gave me a full picture of everything. , and gave me corresponding compensation. When we went downstairs and left the hotel, the female receptionist stopped me, apologized to me, and gave me a piece of fruit. I said I don’t need your gift of fruit, I only accept your apology!

The hotel is located by the Moscow River, and it is very convenient to travel. The lobby is very grand. It was Christmas Eve, and the decoration was very atmospheric. The towering big company alarm clock in the lobby was also very interesting. The room was large, the decoration was quite new, the price was not expensive, and the breakfast selection was also very diverse, with fruits, vegetables, salmon and sausages.