Pousada Minha Louca Paixão

Excelente pousada, ótima localização, profissionais educados e com bom atendimento. Recomendarei para amigos/familiares.

My husband and I were in Morro de São Paulo to celebrate our honeymoon. As it was important for us to celebrate this occasion we decided not to look too much for money, so we decided to stay at Minha Louca Paixão. At arrivals we were given two glass bottles as the property has a sustainable approach and we liked it! The receptionist that checked us in was a bit unmotivated, not sure is her usual approach or she’s just like that. Anyway, she told us that the water in the mini bar in the room (in cans, specifying they were blue and orange - still and sparkling) were included in the price. Unfortunately at check-out we have been charged for them even though we explained we were told they were free. We booked one of the basic rooms as they were too expensive. Despite being the “cheapest” option the rate is overpriced or, at least, for what we got. The room was not very comfortable, one socket close to the bed (and when we asked at reception for an extension lead we were told to enjoy our stay. Even if it was a joke, in my opinion must be avoided as it is our business what we do during our holidays. All the other sockets were occupied for the devices in the room (fridge, television, etc) The lady that was close to the reception (from the housekeeping team I guess) heard our request and went to check if they had one, no luck. For the money we paid we were expecting them to try to find one. In the room we found a welcome card (not sure was just specific for us as it wasn’t mentioning anything about our honeymoon and a voucher for 2 free drinks). The glasses of the windows were dirty. In the balcony there was no hammock (on their website there is written that all the rooms have one). When asked to reception we were told that some rooms might not have it and then told us that somebody would have brought one. No one came. We had to ask again the following morning. The bathroom smelled as damp. The wire of the hairdryer was completely full of mould. The drain of the sink was very slow and the bathroom got blocked more than once. The breakfast was great, all the people working in the restaurant/bar were amazing. We only had an inconvenient with a meal as we asked for a moqueca de camarão and we were charged something else instead. This happened as the online menu was not the same as the one in the restaurant. Luckily this has been sorted at check-out as it was not our mistake. We specifically ordered the mentioned dish and we were not told that was no longer in their menu. The pools are beautiful, however they must have regular maintenance - they were damaged by the passing time. Should the price get lower (we spent over 8,000 R$ for one week) it might be worth going back, otherwise, we won’t recommend it .

A pousada já foi excelente. Meu esposo e eu nos hospedamos 4 vezes. As 3 últimas reservas foram incríveis! Mas com a troca de “donos”, troca de serviço do restaurante, e do bar da piscina, o serviço ficou a desejar, pelo valor que é cobrado, não vale a pena. Esperamos 2:30 h por um omelete, 2:30 h pelo prato no restaurante. As meninas da recepção pediram para falarmos com a “dona” pelo link disponível para críticas e hoje fazem 3 meses que enviamos as críticas e até o momento não fomos respondidos. Sinto pela pousada, que era incrível!