Reflections Moonee Beach - Holiday Park

We choose to stay at Reflections Moonee Beach Caravan Park for our family holidays as all our needs are accommodated in the clean fully equipped pet friendly cabins all we have to bring is our food. Moonee Creek is at our doorstep and wonderful to wade in and walk our dogs. Moonee Beach Shopping Centre and Coffs Harbour are only minutes away. Excellent location and facilities for fishing. Staff are friendly and very accommodating. We will definitely stay again!

This is a fantastic caravan park in a beautiful location. It’s got everything you want, lovely staff, great views, terrific shopping centre just up the road and a great pub next to the shopping centre. The sites are a good size, the facilities are spotless and the camp kitchen is a ripper (views of the water, tea towels and detergent supplied). Brett one of the staff is always friendly and cooks a great sausage, at the sausage sizzle put on by the park. Nothing to fault here. Well done Moonee Beach!

Unfortunately, I am obliged to share the very unpleasant experience we had today at Moonee Beach Reflections. Around 0900 the morning of checkout day, I approached the front desk and asked the staff if it was possible to have a late check out. The young blond girl who was attending the reception then asked me what time I wanted to check out, to which I replied that I did not know, because my wife was sleeping in, and I wanted to let her have some rest. Still, I told her that if that was not possible, obviously we still would leave no later than the checkout time at 1000. She then replied to me that it was not a busy day, that we could leave whenever and did not give me a checkout time. At the time I was surprised by this answer, because whenever you ask for a checkout time, they provide you a new checkout time and explain to you that it might incur a fee or a fine, etc.  Later I got a call from the same staff member, asking at what time we were leaving our cabin because housekeeping had to clean the cabin. As soon as I told her that we were having breakfast outside of the holiday park she lost it. I couldn't even finish my sentence and tell her that we were on our way back already, because she was already very rude and angry, lecturing me that "it was not what we agreed on". My wife and I then rushed back to the holiday park, opened the cabin so we could get our stuff out and I returned her the keys without saying a word to her. Despite her abusive tone, I never reacted using her same tone.  About 15min later I was outside of the cabin putting our stuff inside the car, and she appeared, asking why I gave her the keys if we were still there. I then explained that since she was in such a hurry to have the cabin cleaned, we had everything out already, i.e., we rushed so housekeeping could to their job.  For some unclear reason this upset her even more, using a tone even more rude and aggressive than before, and walked away saying that we were blacklisted from the holiday park, as if we were people with unsocial behaviour, the kind who vandalises the premises, leaves without paying, shoplift items from the front desk, etc.  It is sad that what was a weekend away that we really enjoyed must be remembered by the very unprofessional behaviour of one of your employees. It was the worst guest/customer service I ever had.  Had she said "No, no late checkout can be arranged", we would be ok with that. Had she stipulated a checkout time, we would also be happy with that. Had we been informed that we violated the park regulations, and we were supposed to pay a fine, well, shame on us and we would pay the fine and be accountable for our mistakes.  The icing of the cake is that my wife decided to talk to the park manager about everything that happened, the park manager herself was insisting that I was told that the checkout time was at 1100 when this was absolutely not true at all. There's no need for us to be blacklisted, I am not going to Reflection

Excellent large (by most caravan parks) powered sites, easy access with beautiful ocean / estuary views. Some sites have synthetic grass awning areas which makes a nice base. Very clean and modern amenities around the site. Friendly check in staff. Shopping centre with Aldi and Coles a short walk away

Stayed on a powered caravan site. Loved this park the outlook is gorgeous! Coffee cart was a bonus and the Market shopping centre had everything we needed a short drive or 20 minute walk! Will definitely b back !

We had the most wonderful week at Moonee Beach camped on powered tent sites 66, 67 & 68 overlooking the tennis court and Moonee Creek. The park is pet friendly and our dog was very relaxed every day in the morning sun! The park was lovely and quiet and all amenities are clean and very well maintained. The surprise packet was a fabulous coffee van at the front of the park overlooking the beach open from sunrise every day. The Moonee Market shops (Aldi, Coles, Liquorland, Rosie’s fish and chips) are an easy 15 minute walk up the road.

Omg this place is amazing!!!! Cant wait to come back! Our 2 doggys loved it! Staff were very friendly also, everything was well maintained .. great job Moonee Beach Reflections A+++ The sites are nice and big, beach is just beautiful. They even have spots for fire pits!!!

We recently stayed here with our family in an economy cabin and our cousins in the superior cabin. If you plan on using the crockery and cutlery, make sure you clean them first. We went to have a cup of tea as soon as we arrived and pulled a mug out of the cupboard and it was dirty, we ended up washing all the dishes before using them to make sure they were cleaned properly. After that we were really put off and felt dirty as if the cabin had not been cleaned properly. The roof in our bedroom also has mould growing which also made us feel gross. I wouldn’t stay again or recommend it to others unless we brought our own caravan next time.

Lovely location 10mins out of Coffs. Friendly staff. Clean amenities. We appreciate a flooding hot shower and these did not disappoint. Tap and pay laundry was fabulous. We wish every caravan park had these although it was pricey at $5.75/load. Look at the weather and winds before booking because you'll want a site set back if the winds are howling easterly...northerly or NE. Camp kitchen was a lovely size with plenty of seating and a great view. We would love to stay here again and explore more of the local area.