Oceans Mooloolaba

wonderful view

This review relates to apartment 203 at Oceans. When we arrived, floor was dirty, I had to clean my toilet and the dining room table runner was caked with food and crumbs. All the air vents in the main living space and 3 bedrooms were filthy and never been cleaned by the look. No hairdryer. We had two towels each for the 7 nights and had to use one as a pool towel. Only toiletries provided were one inch square of soap each. the washing machine was broken and had to be replaced, the induction cooktop had to be fixed but then only worked on the hottest setting which meant we triggered the smoke alarms the first and only time we used it. The BBQ was absolutely filthy and we could only get one jet to work anyway. so for the first 3 days we had repairmen in and out. No apology. No compensation. It ruined our holiday. To make matters worse, we noticed the apartment being advertised for about $400 less than we paid for it. The location is good - I imagine the other apartments at Oceans are better than apartment 203 and they were serviced daily too. We weren't. Be warned.

We just got back from a 7 night stay as a family of 4 with young kids (6 and 2 years old). I was REALLY impressed with this place and it takes a lot to impress me The communication was amazing, instructions to get into the hotel after hours etc, the car park etc. The location is amazing, it is self contained but still serviced every single day which is rare in a place like this, so I LOVED that part. They provide laundry detergent every day for you and dishwashing liquid so I didn’t have to go purchase any like I normally do in these places! The only thing we had to buy and leave behind for our stay was a bit of oil for cooking and some butter. The location is superb, Coles and convenience stores in the heart of the esplanade, ice creams and dinners out everyday, the beach, it honestly was fab. We were all very sad to leave. Also Julie Ann on reception and another lady, I forget her name, (she’s recently moved to QLD from Melbourne a few years ago) - they were so friendly, informative and helpful. For once I didn’t feel like I was a burden to hotel staff - it’s almost like they wanted to talk to me and genuinely help me around the place! Heated pool in the middle of winter was awesome too so my girls got to swim and have fun. We will be back again!!!!