Gite du Survenant Montreal

Room is clean and elegant. Feels like home

Very nice hotel with clean and spacious rooms. The check-in was a little troublesome.

設施：設施基本齊全，有衞浴用品吹風機，水杯餐具咖啡機麪包機在公共區域，唯一的遺憾是不提供拖鞋。 衞生：房間裏面，走廊和公共區域的衞生都非常棒。 環境：住房環境很棒，房間裏面的佈局温馨舒適，房屋位於居民區，下雪後的景緻非常美！！（看圖😄）房間離地鐵很近，步行兩分鐘左右就能進地鐵，交通非常方便。就有一個缺點是，由於房間都是木質材質，所以隔音很差，隔壁和樓上樓下有點什麼動靜都聽的很清楚。 服務：入住和離店全程沒見到房主，是密碼鎖裏取的鑰匙。一開始還不太適應，也因為沒收到房間密碼需要給房主打電話確認，如果需要諮詢什麼問題，基本都是電話聯繫（對於英語不好的朋友不太友好）。但後面習慣了之後，就覺得這樣還挺好的，不需要等待，也不用社交（i人大喜😄），這就見仁見智了。

立地や内部の清潔感は素晴らしい。 ただ、開錠コードのメールが送られておらず、連絡してもなかなか繋がらなかったので、宿泊の際は早めに連絡しておいた方が良い。

The stay felt more like an AirBNB in a condo than a hotel, which was fine, but something to expect if needing amenities or wanting a 24H front desk. It was very clean. Self check in was smooth and they were quick to respond to texts in English and/or French. The hotel is close to Pie-IX métro which made commuting by public transit very easy, as well as the Biodome and other city attractions. The place is old so the floors creak and you can hear the other neighbours walking around; however the area was quiet and safe, making it easy to sleep. This is a personal gripe but the pillows provided were the fluffy kind that really elevates your head and we both found that our necks were sore. If I could change one thing about Hotel Gite du Survenant it would be to have some flat pillows in the closet to have options, but that’s very minor haha. I’d strongly recommend staying here, whether you are a single traveller or a group!

The property was in good shape, no complaints about it. Just something about their staff and customer service: I booked my stay through *******. I wanted to make changes to my reservation more than 48 hours earlier to my scheduled stay due to flight interruption, an ******* agent helped me to message them but I didn’t receive a reply even after I checked-in(they have contactless check-in). When the ******* agent raised my query they responded that, a manager is needed to approve the change and was not present momentarily. That’s it, no response after that, totally ghosted. Felt helpless.