Sandals Montego Bay All Inclusive - Couples Only

For the Butler room it was beyond expectations, small, a/c on its last leg, no ventaliation in bathroom caused heat and humidity. We have been to many other Sandals with a butler experience and this by far was the worst. We will not be staying here again.

My husband and I came to this location for our anniversary. We like Sandals and have been at different locations and to Jamaica before. This was our first time at Montego Bay. We arrived for reunion week for returning guest. The staff were great as always. Very helpful and courteous. This Montego Bay location being the original sandals I was surprised the entertainment was pretty much non existent. I didn’t hear reggae music playing throughout the day. No Bob Marley music at all. How could that happen? I heard American music that I could hear anytime. We come to Jamaica to feel and see the culture. We would like to have had Reggae and cultural entertainment. Several guest we spoke with agreed and were disappointed. They took out their own playlist and speakers. It felt like I was at a resort in Florida. I heard that Montego Bay was an entertaining resort but it was the opposite. It was quite but relaxing. Something felt off. A few menu items were out of stock in two of the restaurants. Butches was highly recommended but the steak was not up to expectations. We are returning to sandals but will go to another location. I did enjoy the Red Line Spa. They were great! The resort and rooms were clean.

Thought long and hard about the scoring of this review as we chose the wrong resort so that isn’t their fault However when looking at scores for other places that we loved I feel I have scored correctly We chose wrong. We’ve been to 2 other sandals resorts and loved them . See previous reviews but this one was wrong for us on many levels and was a poorer resort in its offerings It’s too busy and brash for us with many groups here. The sandals brand is sold on being for couples but not really here! Yes lots of couples but lots in big groups. And a great sense of entitlement from many guests showing a lack of consideration for others. The overall look of the resort on a beautiful beach is superb and the grounds are beautiful and so well kept. The staff are very friendly too and all smile and say hello ( with the odd exception) Location 10 minutes drive from the airport and from the backs of the rooms ( Almond) you can see the airport runway! From late morning to early evening you can hear and see planes taking off! It’s not too disturbing. It’s not like being on the flight path for Heathrow but for 10 seconds or so you do hear the aircraft each time one takes off. Welcome Compared with other sandals check ins it wasnt very friendly. There was just us and one other person ( where was his partner?) and we were the only ones staying club. Concierge brought us a cold towel then someone else took us through to the club lounge to check in! I think we were then passed through a couple of others before one of them took us to our room. Brief tour and that was it . No details given on resort/ restaurant opening and closing/ use of app/ Gina etc . At other sandals we have found this a bit drawn out but this was completely the other way and we would have liked a bit more info on the place really particularly as work is being done on the main restaurant building and this has impacted When and where places are open. Accommodation/ room In Almond building on 3rd floor. Great view. Quiet. Comfortable all we needed. Club room so have their facilities too which include full mini bar with spirits stocked up daily . Also room service if required - we didn’t use this but could see a lot did by number of plates outside rooms. Club lounge available with sofas, drinks and tvs Food/ dining Overall poor. Best meals were Butches, Soy and Cucina Romana for breakfast and dinner - Italian The rest quite poor to average. Cold food at Bayside dinner ( French) and uncooked vegetables Very poor at Stewfish, again cold and waitress just didn’t seem interested Tokyo Jos! Great concept but poor delivery. Waitress rushed through her script, didn’t ask us if we wanted drinks so we had to get own from bar which she then told us off for doing ( Racquel) and just mediocre tasting food with too much oil. Not keen on standing by a flaming wok watching food being cooked. No offer of dessert. Cafe de Paris where you can pick up coffees and sweet desserts. The staff were very su