Hotel Manzoni Wellness&Spa

Very nice hotel. Great staff very helpful. Beautiful room clean all accessories. Services everyday. Lovely balcony. Accessible shower. Fabulous location. Lots of shops & cafes. Music everywhere. Nice pool. Spa as well. Beds were very comfortable with nice pillows. Good air conditioning unit easy to use. Excellent.

Left my car in hotel's garage, and my car keys at the receptionas as that was 'mandatory'. A week later found my car in a parking lot. Reception did not have my keys; keys were in the car!!! They took my car out of the garage and left it in a parking lot WITH CAR KEYES ON A DRIVER'S SEAT!!! That's the ultimate disrespect and irresponsibility towards the guests and their belongings.

The pillows were so flat I had to grab all of the extras out of the closet. The bathroom towels weren’t replenished and a roach was found in my room on the last day. Was very underwhelmed. Not sure how this place has a 4 star rating.

The room was comfortable if a little tired. The staff were friendly and helpful. The food was good to begin with but when the restaurant became very busy (serving 150 covers) it was like being in a school canteen so it was very noisy and often the food was only luke warm. The breakfasts were adequate but the hot option was often cold!

After reading all the reviews on here I was worried about going to this hotel! Although many of the things said are true it is not that bad. I would not say it was a 4 * hotel more of a 3*. The bedrooms looked a bit tired and could do with a refurbishment, the air com worked well but the room was quite dark and small. I did wonder about the bedspread as I am sure they are not washed after every guest. I had to change room as the first room I had I was awake all night as all I could hear was water being flushed somewhere. The next room was quiet. I found the staff to be helpful and friendly. I was happy with the food and could always find something on the menu I liked, the desserts were very nice. It was a bit disappointing that the TV in the bar area only appeared when Italy played and not when England did. The coach could not drive up the road so you have to walk down the road for the trips and on arriving and leaving the hotel so perhaps not so good for someone with mobility problems.

The hotel is dated .The net curtains around the hotel are stained and old.The furnishings are old the whole place needs an overhaul to bring it up to a decent standard.The waiters and waitresses are very attentive, especially Simone!The reception staff are not people friendly .They don't greet you with a smile ,they can hardly lift their eyes form their work to hand you your keys each day and their daily interaction is non existent. We went with Newmarket Holidays .The two reps Danielle and Elizabeth are excellent staff who seem to be constantly at hand to help.Elizabeth even had a close family bereavement and was back to work after to one day to help Danielle. The hotel food was average .Great fish meals ,some great beef dishes and nice pasta.It was all quite salty ,so be aware.There is an area of some vegetables and salad to add to your meal each night .The bottles of wine addd up to your bill-for example red Syrah per bottle =24 euros and white Vermentino per bottle =9 Euros, a bottle of water = 3 Euros and 1 Coca Cola =6 Euros ,1 Tanqueray gin and tonic= 12 Euros.The location of the hotel is good with easy access to the lovely park and local bars and restaurants.The local tourist information centre is 50 metres away at the end of the Roda. The swimming pool was covered as it was not great weather's we did n't use it.Others did .It is mandatory to wear a purchased swimming hat and bath robes.It id not look as nice as the hotel pictures.We had a room with a balcony and the view is just of the front of the hotel ,so no great views.The last night we were there we found a cockroach in our room .We did not notify staff as there was another cockroach sighting in the dining room the following morning when we left and guests notified staff of this.I would not want to stay again due to this issue.Well done to. the restaurant staff ,we hope you have a good season!!