We booked a junior suite and were upgraded, which was wonderful. On reaching the room, a manager was just leaving and said she was checking it was ready for us. However, we found a dirty towel beside the bath, dust and hair from the previous guests, dirty spoons and a general lack of cleanliness. The room was re-cleaned and we got on with our stay. Evening dinner in the soulless restaurant wasn’t great - over-salted and tough (not al dente!) pasta. The following day we asked for an iron and ironing board, which was denied on ‘security grounds’. When challenged, we were told that housekeeping will iron for us, but the prices were crazy. We also tried to turn the room heating on (it was 7 degrees outside) and were told this was not possible as the municipality would not allow it. Instead they sent us a mobile heater that didn’t work. Breakfasts were ok, although I was put off by the service staff using bare hands to arrange food at the buffet table. The staff were generally friendly but it didn’t make up for the lack of attention to detail, direction or quality. I booked through a third party for just over half the price that the hotel offered - I am glad I shopped around. This is not a five star hotel even though advertise as such and they charge for five star quality. We were massively unimpressed.
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