Neptune Beach Resort - All Inclusive

The staff and management were very kind, helpful and hospitable. One family member is a wheelchair user and the hotel put ramps down and gave us access to the dining area via the kitchen. The rooms were spacious, clean, and the beds were comfortable. The pool area was enjoyable. Our kids played table tennis, pool, and enjoyed time with the animators. One of the highlights was the delicious food options everyday and the fun entertainment in the evenings. The food was so flavourful and fresh from omelettes to curries to mahamris. We had African, Indian, and a variety of other cuisines. There are options for vegetarians, meat eaters, and they are so accommodating if you have dietary restrictions. We loved Neptune Bamburi, it felt like home away from home.

This was the first time to Neptune Beach Resort. The staff are all excellent Danson and Nixon around the pool worked tirelessly in the heat to ensure you had what you needed for the day nothing was to much for these guys. The bar staff Douglas, Gibson, Tobias, Hassan, Frederick were all great they were all a ray of sunshine with a great smile and a happy outlook. This is a small hotel which appealed to us the pool was cleaned every morning and all the leaves from the trees were all swept away and the grounds were clean every day. The grounds were also the play area for a troop of monkeys which gave countless moments of fun watching them play. The trees in the grounds also gave shade from the sun if you wanted to get out of the direct heat. The food was good there was a good selection and always hot. All in all would I return, absolutely looking towards 2 years time. Once again all the staff are excellent but a great thanks to the guys I've mentioned above for making this a memorable experience.

Extremely clean , with room service was excellent service . From breakfast to lunch and dinner excellent food employees are are always ready to and go beyond and more than happy to help I can even say every employee tries very hard to satisfy your needs

Amazing resort, staff very good, especially chef Edward, bar staff, Gibson and Tobias and pool man Danson. Rooms lovely, food was great. Entertainment could have been better but was ok. Not in walking distance to shops but hotel has taxi..

Terrible, not 4* stars for sure. Me and husband stayed there for one week 2024 Jan 20 - 27. Room was totally dirty with never cleaned windows. You can check it from photos that I attached. Food variety at restaurant was poor, but that wasn’t the main problem. We had all inclusive and yes, we could get potatoes, rice, ugali, some vegs. As much as you need. But not meet or fish. In salad bar plates, there was always only sauce left and never re-filled. And in grill they “offered” one sort of meet and 1 sort of fish. The grill was always empty, only cook awaiting and “ready” to serve. After kind asking for meat, the cook always started to grill 2 small pieces and what an angry face he (or she) made when asked to add!!!! That’s how this hotel rations meat or fish. One day instead of hakuna matata one of the staff in restaurant told me hakuna matiti. Be sure - this is not greeting and that was made to insult and to laugh from silly “dear guest” who was just asking for slice of meat. Territory is nice, ocean views good. But don’t go there!

We had several issues to address and requested to speak to a manager about the same, but unfortunately her responses to our queries were not satisfactory at all. 1. We were allocated a room on 2nd floor despite requesting one on 3rd floor - they eventually changed it for us as we waited. 2. No bedroom slippers and robes were available in the rooms - we were advised that apparently they are only available in the suites 3. Safe - not working - apparently they must have forgotten to check on it 4. No DSTV in the rooms - they recommend you go to the pool side to watch DSTV 5. Wi-Fi not working - if it connects, then it disconnects immediately / otherwise it doesn’t connect at all 6. Hot water in the shower is not available after 8am, but before that it is. 7. Bed was totally uncomfortable - 2 beds were joined together and it was not flat at all and had hills and valleys. The linen is barely white and is rough. 8. The linen was only changed the 1st day after we requested and thereafter it wasn’t changed. There is no ‘change my linen card available’ 9. Towels and sheets are dated - they’re barely white and have a rough feel 10. Breakfast buffet had no variety - the pastries all tasted the same, the juice was watered down and nasty 11. Mosquitos in plenty - there was no repellant, neither was there any insecticide 12. Workers tending to the garden speak loudly outside our room window - room 318 Overall the hotel in my opinion is not even close to a 4 star hotel - the price is too high for what is being offered. I would not recommend this hotel to anyone at all.