Holiday Inn Club Vacations Fox River Resort at Sheridan

Check in took so long that it ate up precious vacation time. Nearly an hour. I have never had the process take so long at any hotel ever. The room was amazing and beds were extreme my comfortable. We stayed in the presidential penthouse.

Stay was good and Villa was nice and clean. On-site restaurant was closed. Resort is great for small kids and teenager's.

Short stay, no way! No hot tub even though it indicates it on the map. Keys didn’t work and had to drive back up to the main building when they didn’t send anyone. Shuffleboard, after we finally found it, needs to be resurfaced. Very expensive for a short stay.

The check-in process was smooth. The ladies at the front desk were nice and friendly. The room was nice, feels like an apartment. Balcony, BBQ grills outside. It was very nice overall. We will definitely be staying again.

Loved our stay! Waterpark staff need work!! We stayed March 1st, and had a very good experience. We live 3 hours away and drove up for the Pirate Cay Waterpark. That place is the reason for only 4 stars. The staff at checkin was friendly enough, efficient and had got us checked-in in a timely manner. The room was more than we expected. Their was a rowdy family couple doors down that you could hear in the hall way but once inside the room you didnt hear them. Could hear those walking the floor above us. Now the waterpark was the star deduction. The staff upon walking in looked unapproachable and werent the friendliest. The life guard staff should have been better! I have a 4 year old whos 3' 4", the one thing that they were a stickler about was my daughter wearing a life jacket on the water slides and while in my arms in the lazy river. Even though she was just as tall as other kids not wearing a jacket. Felt singled out. Why did she have to wear a jacket within my own arms? They also were not keeping order within the lazy river. Had people going the wrong way causing blockages, slashing, jumping in. It was ridiculous! Its a lazy river. Also while we were there, a little boy who was smaller than my daughter, was saved by another mother (not his) who was basically drowning due to the rowdyness of others and being so small without a parent present. Thats unacceptable! I was forced to put a lifejacket on my daughter who was in my arms but yet they let all this other crap slide. Ridiculous!

No hot tub in the winter, either at the water park or in the resort pool area. Rooms pretty nice and affordable.