M20 Boutique Hotel

酒店有點難找.上樓電梯衹能一個人進去.房間一進去我都驚呆了.牆很臟.吹風機和水壺都是灰塵.床單被套也沒洗乾淨.一言難盡!本來第一天到達的晚上説好了第二天早上要寄存行李.結果第二天前台一個人都沒有.我們衹能直接放放卡走人.走的時候下樓和出大門也折騰了一下浪費了時間.

SAVE YOUR TIME!! DONT BOOK THIS STAY!!! We checked in to M20 hotel around 4PM on the 22nd of July 2023. When we arrived we immediately left for dinner and came back later at night around 8. When finally being able to look at the room we realised how horrible it was. Shower was covered in mould. Mould was between the ties, on the shower screen and the walls were disgusting. Not only was the mould a problem, the shower head was covered in soap scum and the toilet was stained. The walls in the room was also covered in dirt and stains. The entire room smelt unbearable. The ceiling shower head was also damaged with the water spraying on the walls rather than down. Coffee machine pods were also not the proper pods for the given machine, they were a refoiled pod. Absolutely disgusting and unacceptable. We quickly packed our bags and checked out and requested a refund. They have since declined our refund and continue to claim we didn’t tell them upon check out why we were leaving when in fact we did and also showed photos and were extremely upset. Absolutely disgusting!!!!! No other word to explain how horrid this place is and how bad the service is! It took me calling multiple times to get some sort of response rather than them doing their job and keeping me in the loop. Absolutely unacceptable. Also forgot to mention upon arrival there was no proper signage to direct you on where to go, only a door bell in which we told the person on the other end that we didn’t understand where to go and they made no effort to help us!!! Even when we called the hotel for help they did not answer our call. Like seriously.

I called for a booking one day prior and got told me and my girlfriend could just come the next day and we could have a stay and pay cash. When we arrived we were denied and told we should book online. Apparently it doesn't count to have spoken with them on the phone.

Hotel ist nicht einfach zu finden, da aussen nicht beschildert. Der Concierge war nicht sehr freundlich und hilfsbereit - dafür kann das Hotel nicht viel. Zimmer 10 ohne Aussicht, dafür ruhig. 2 Fenster die man öffnen kann (und in den Hinterhof sieht). Das Zimmer war in Ordnung. Leider aber viele Ameisen im Bad (und nun zu Hause überall sehe ich mal wieder eine)! Kaffeemaschine, Tee usw. war vorhanden, nutzten aber nichts ausser der Dusche mit heissem Wasser und Armaturen die nicht mehr alle gut halten. Gute Lage nahe am Dom und auch ein Parkhaus (Diaz 6, sehr eng) in der Nähe. Alles in allem in Ordnung für 1-2 Nächte. Bei unseren Kollegen wurde zuvor im Zimmer geraucht und der Gestank brachte man trotz Lüften nicht mehr weg.

Posizione eccellente, a due passi dal duomo. Tuttavia non trovando l’ingresso dell’hotel abbiamo chiamato più volte, senza ricevere alcuna risposta per diverse volte. Reception inesistente. Ci avevano detto di avere il parcheggio, quando in realtà era distaccato dall’hotel, seppur abbastanza vicino. Nella prenotazione, avvenuta telefonicamente, ci avevano detto che la colazione era inclusa ma in realtà non offrono mai tale servizio. Camere moderne e abbastanza pulite. Ok per la posizione ma prezzi esagerati soprattutto nel rapporto qualità prezzo.