I was absolutely surprised by the poor service offered by the staff in this 5* hotel. We get into our room late at night due to a flight delay and we found the bedsheets stained. Being late we decide to endure it for one night and raise it in the morning. Moreover, one of the sockets next to the desk did not work, so we had to alternate our devices to charge. The next morning I raise the bedsheets issue at the reception and they immediately send someone to change them: however, the service staff enters into our room without any regard whatsoever of the people in the room and I literally find myself in underwear with the cleaning lady, who carries on unbothered (!!). All of this and we had to pay full price, with no discount at all. Great service for ~€1,500 per night: never again.
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