Hotel Park Nilo Reforma

Took three tries to get key card to work for entry to room- three trips back to front desk. They have the address AND put room number on door key- “in case you lose it, someone could return it” per manager Hymie. Yes and enter my room!! The door card did not work six times. I removed the sticker with room number. Remote for TV disappeared. Pool in disrepair. NOISY- A/C very loud, gym has classes from 0600 to 2200-2300 at night- the base is so intense the boom boom carries through the windows and floor. Some sort of construction at the hotel which adds a BANG BANG BANG from 0700 to 1800. No water one day then brown water. They do provide lots of bottled water- do not use tap water for brushing teeth or washing! Location is great. Have google translate or App for translation as staff does NOT speak English- their site lists English - not true. Bed was comfortable and housekeeping great. Too many other choices to ever consider staying here again. Yes, I left prior to scheduled check out date because too many issues. Hymie was creepy and stared at me when I asked to check the key card to ensure it would work before going to room. Never apologized. The ladies were nice but not helpful as did not speak English. If you Uber must use W iFi in room - will loose it after exiting the elevator. Nice lady signed me in through reception so I did not have to return to room. Currently- charges are for full stay-asking credit card to adjust. Stay elsewhere if you want quiet and safety.

I don’t give it 5 stars because we asked 1 day teller the room clean, and the staff stole $200 that we had on one of

Excellent Location, spacious room, comfortable bed. However, hot water was an issue, had to call front desk and have maintenance come check why I couldn’t get any hot water, they were kind and fixed the problem.

Our hotel was in a good location close to several areas we wanted to explore. The room was spacious, like a large one bedroom apartment. We had a few issues though. The power went out one morning (around 0700) and was not fixed until that evening. All the food in the refrigerator was wasted, but more importantly the staff was unsure when it was going to be fixed. Then our last evening there, the power kept going on and off. The place seemed decently modern so it seemed like lots of issues we weren’t expecting. Staff was nice but not really helpful.

I got one their suites at a pretty decent price off season. I did not get a chance to explore the hotel, but for what I could see it was very nice. The suite itself was gorgeous and spacious. It is modern and tastefully decorated. There is a gym that is open to the public and it’s open late. They do play loud music which can be heard in the room. It’s not loud, but it’s there. That was not a big deal for me. The plan was to explore nearby Chapultepec Park, but my kids mutinied and we ended up just resting in the room, which was also pretty nice. I guess now we have an excuse to come back : )

Outside of the drainage in the bathtub and that the pool doesn't have seat and depends on the sun (which was never when I stayed since trees block the limited sun there was), everything else was alright. The room was large, the amenities were good and the staff was great (unlike other hotels near that area like Laila). Area is great although I'm biased since I grew up in that area.