Hyatt Regency Mexico City Insurgentes

How the well a 5 star hotel doesn't have a proper spa?! An outside service?! A so small gym? How the well in a city like Mexico city, so hot, and there is no shower option? There is not even a solution for guest to take a shower before going to the airport with a flight at 11pm? A full day working and then at a 5 star hotel, there is no option to take a shower unless I pay for an entire night?! Very disappointed with it. For sure, I won't stay at Hyatt regency hotels! I am very disappointed!

Enjoyed hotel. Very clean. No hidden fees. Friends stayed at one hotel and I stayed by myself at this one and it felt safe. Had room service for breakfast. There’s a sushi restaurant and another high end restaurant attached. I mostly ate out. Would stay again.

First, the staff at the Hyatt Regency Insurgentes is top notch. From the bellman, concierge, front desk, restaurant and housekeeping, everyone was so genuinely friendly and helpful. It was my first time visiting CDMX and I would like to return soon. I was there for tourism, but this would be a great hotel to stay on business as well. The hotel is nearby to some great restaurants and is in a nice part of town. The room, as well as the hotel, is very modern. Large bathroom and shower, plenty of space in the room as well. Special thanks to Yanette, Mauricio, David, Geraldo, and Edgar.

Jose Amaury at the Hyatt regency club was amazing & attentive at all times! He recommended my family and I to do great things in Mexico City & his recommendations were awesome! We enjoyed everything about our stay, the rooms were very clean & staff was very nice & attentive at all times. Hyatt regency Mexico City insurgentes.

Review based on King Club access room on the top floor : 14 Pros : Great location in vibrant neighborhood About 30 minutes away from airport Easy check in Modern lobby and building The room : corner room with floor to ceiling windows - awesome view of Mexico City on highest floor Regency Club- clean , quiet , relaxing club with buffet style breakfast in morning : eggs, beans , bacon , donuts , bread .juices , cereal , oatmeal , Coffee , etc Evening Reception . / consist of complementary alcohol and non alcoholic drinks and food options . Food during evening reception : pasta and a chicken option plus sandwiches ,Salads , vegetables , etc - wish they changed it up and had different options on different nights or had more Mexican food options ( they said that is something in the works ) Regency Club Access : staff was phenomenal - great great staff serving us during breakfast and evening hours Shoutout to Amaury , Rodolfo and supervisor Lazaro - they took care of all our needs and apologized for some of the small issues we had first day trying to call front desk Cons : During the weekday even being up on the 14th floor which is the highest floor for hotel - you can hear the road traffic from a very busy area . Constant honking from cars can potentially be a wake up call for you . We had a room facing the street so not sure how the interior rooms are. You are in a very busy neighborhood so just be aware ordering a uber or taxi at times can take some time Entrance isn’t the easiest but signage for most part helps navigate to the hotel lobby which isn’t on the street level

The club lounge is worth the extra at this hotel - the food is excellent and the staff very professional and most helpful The staff are outstanding and the General Manager is not only visible but very approachable and listens to comments - very impressed There are plenty of restaurants within walking distance and the hotel has a restaurant We had a suite which was very nice and the pillows very comfortable