Europa Palace Hotel

Check-in took two minutes, the receptionist was very professional. We got the key and clear instructions to our room, and the wifi password. The room was functional, but good enough for the purposes. The bed was large enough and comfortable. The room's windows faced the water, and we enjoyed seeing the ferry from the balcony when we opened the window. The room also had a working desk which was good, as we needed space to do some computer work. The bathroom amenities were ample, and we had plenty of fresh linen. Breakfast the next morning was a HUGE spread. Among all the hotels we stayed in Sicily, this one had the most food on offer. The waiter at the coffee station was commendable - we ordered a hot chocolate and the effort he put into making the perfect cup just made our day. I want to make a special mention to the lady at reception. I left my passport in the room after we checked out, and didn't realise it until over an hour later. I rang in a state of panic and she calmly reassured me that they had found it and she was holding on to it for me. Despite the slight language barrier, she communicated compassion perfectly. When I reached the hotel, she handed it over with the kindest smile, and that immediately dialled down my stress levels. 5/5 is not high enough for the service rating of this place, I would give them 10/5 if I could. And the lady at the front desk needs a promotion.

Very poor hotel: filthy (trash everywhere and cigarette stains on the chair), smelly (smoky scent) and old (80s furniture with no updates). The walls, curtains and carpets are very dirty. Glad we only stayed for 1 night. Outside on the terrace people were loud until 5AM! We dined in the restaurant but the food was terrible (microwaved lasagna and saltimbocca). On a positive note: the reception lady was friendly.

Siamo stati in questo albergo in occasione del concerto di Cremonini un paio di giorni fa e devo dire che sono rimasta piacevolmente sorpresa! Ci eravamo stati l'anno scorso, anche quella una bella esperienza ma abbiamo trovato un albergo completamente rinnovato! Già entrando si respira un'aria accogliente grazie alle ragazze alla reception, poi abbiamo avuto una camera con arredamento nuovo, l'anno scorso era bello ma classico, quest'anno molto più moderno! Il wifi gratuito funzionava benissimo, cosa che spesso non accade in questi posti pubblici, avevo anche il pc dietro e ho potuto usarlo tranquillamente, il parcheggio è molto ampio, e anche questo gratuito. Per tornare ai rinnovamenti, la mattina dopo abbiamo fatto colazione in una sala moderna e soprattutto fornita di qualunque cosa! Buffet dolce e salato per tutti i gusti, io personalmente ho adorato i cornetti e i succhi! Che dire, torneremo sicuramente per altri concerti, e magari anche in altre occasioni!