Hotel dekat Plaza Grande, Merida

It’s just fantastic hotel! Everything you can expect from colonial style is right there! Great view, high-quality service, clean and huge rooms. Despite the hotel is veeeery old, the sanitary equipment is new, air conditioner, WiFi. Amazingly beautiful hotel! Also there are several cafes, restaurants, pizzeria 3-5 min walk.

Originally booked a standard double room, the result gave me a single room, went to the front desk for change, and never saw a smile again.

I stay in this hotel twice ! Very good and the staff very nice Big size and near downtown have many restaurants in there and many taco shop can eat ! Very good 🌈

Was quite nice, the place was awesome and very clean. It's in the middle of the center.

The staff has been super helpful in accommodating our requests when we asked to change the rooms and more towels. They also recommended places to visit nearby. The location is very busy: in front of the ado station you have the option to jump directly in a bus but the neighbourhood is of course what it is around a station. Very close to the market, you need to walk 20’ to the central square to find the pretty part of merida. Clean was clean, but the amenities have to be reviewed: no mirror in the room, very small sink, the window in the bathroom couldn’t be closed and there was no hairdryer.

En esta ocasión se han ganado el comentario negativo. Las habitaciones no tienen nada que ver con lo que anuncian en las redes, están super viejas, mi estancia fue de 2 noches por trabajo, la primera noche super aburrida por qué prendí la TV y oh sorpresa! se veía triple la pantalla, llamé a recepción y mandaron al ”velador” a disque reparar, pues él no sabe de nada de eso. Al día siguiente ya que Reporte que no había agua caliente y que me repararán la TV, volví al hotel y no hicieron nada. Fue bastante molesto no poder acostarse tranquila a poder ver aunque sea las noticias pues todas las letras estaban por toda la pantalla. En el restaurante los tuve que ir a buscar porq nadie estaba atento, super lentos. Les deje el. Pago en el restaurante pues ya se me hacía tarde y no podía esperar a que vinieran a cobrarme. Definitivamente mucho que mejorar. No recomiendo este hotel y la verdad me extraña pues los hoteles de kavia por lo regular son si no Buenos, pasables.

Service was great we arrived almost 8pm. Be aware we did not stay at the address listed but there are 3 properties 2 mins walking to each other. We arrived at the address and there was a sign with a number to call or contact on WhatsApp. They answered quickly and came to get us and our luggage to checkin at the main building then led us to the other (3rd location). Our room room was small but clean. The pool in our building was the biggest but there was leaves inside looked unmaintained but not gross…fairly clean. There was a little “kitchen” with a fridge and microwave and coffee maker which looked like it hasn’t been used in a long time before getting to the pool…there were 2 sets of chairs at the pool. Now at the main building the complimentary continental breakfast was fruit, yogurt, granola, and coffee. The optional buffet was 190 pesos and WELL worth it many options and delicious. The main building pol was very cute and we loved the complimentary “steam bath” which is a steam room with shower heads…need to let them know 10 mins before to preheat it. They also helped arrange our excursion to cenotes which was cheaper than we saw elsewhere. We communicated thru WhatsApp no complaints I’d stay here again….we struggled with hot water often it was lukewarm but apparently that’s a thing in this area. It’s close enough to the popular area called “centro” about a 25 min walk and 10 mins to the US consulate