Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

A group of friends recently stayed at Rosas y& Xocolate/ boutique hotel + spa -Marriott Bonvoy in Mérida, Yucatàn| MEXICO with high hopes, but unfortunately, our experience fell short of expectations. While the staff was generally courteous, there were several issues that affected our stay. Three of the rooms we booked were not up to the standard we anticipated. The rooms were run down and lacked cleanliness in some areas. We had booked 5 nights and decided to leave after the first night. We offered to pay for all three rooms for the second night, as we understood the "short notice" early check out. The staff wouldn't let us communicate with the General Manager despite our requests. Unfortunately we were charged in full for the 5 nights, eventhough we only stayed there for 1 night. I would definitively not recommend staying in this hotel.

Firstly, this is a cute property with some nice design and is in a good location. However it’s totally overpriced and lacking in service or experience. Overall, the staff weren’t welcoming and wifi is sporadic. Absolutely no reference or benefit to being Bonvoy Platinum status. It was a special event so I decided to splurge for a suite which was a total waste of money. The room was tired (I understand it’s a heritage building but not an excuse for not updating or maintaining it) and hadn’t even been swept before our arrival. Most frustratingly, I’d booked on the basis of the private terrace. But it’s not at all private. The terrace is a shared space with another room, with some planters to divide which do not create any privacy. Moreover, there is a door/window from the public hallway on to the terrace so anyone walking by can look in on you. Given usage of the terrace was a big part of my interest in the suite, it was completely useless. I mentioned this on arrival and the staff were uninterested - a simple curtain could have been a massive help. I brought it up again when leaving and the guy “said I should have mentioned earlier” - which I had… The ‘included breakfast’ is quite good quality but it’s limited - lots of extras or not included. Probably fine for most cases but having spent so much money on the room I didn’t expect to be charged for an extra coffee or some fruit… Overall, a cute hotel that would be good in the moderate price range (I didn’t see a basic room) but when you pay high luxury prices one expects a lot more…

The staff were very friendly and very helpful in all aspects of our stay. Our ground floor room had a nice layout, plenty of natural light and was comfortable. Some items are starting to show their age, like the shower and windows but overall a nice stay in a perfect location with easy walking to shops, restaurants, etc. The restaurant was also outstanding. One dinner and multiple breakfasts were excellent.

We were treated like family at this boutique hotel, and given the kindest upgrade to a spectacular suite. There are a lot of wonderful, warm, intelligent and professional staff members here, but Crissiant, was a true patient and kind executive helping us plan for many months in advance to have the best trip. We highly recommend this hotel as THE ONLY choice in the area to have a bar, restaurant, great location on the nices street in town, pool, and stunning decor, in Merida. PLEASE BE SURE TO GO HERE!!!

Check in and check out was very smooth. Nice friendly staff. Katie, Bruno, Chris at the Reception was exceptional. Restaurant Sergio who works on Saturdays were really great, friendly, intelligent and very attention to detail. Pamela and Rebecca was great . every one in the restaurant served us with a big smile. Luis at the entrance / car park always opened the door of our taxi and very friendly Rooms were cleaned every day and we slept very well every night really well. Great central location to go anywhere. Definitely will return and highly recommended.

We went here for brunch and it is a really nice patio along Paseo de Montejo. The alcohol sales times change on the daily based on where we are or what time it is. 😁 wife had enfrijoladas and I had an omelette. Both were really good but she loved hers. We did end up getting a mimosa but they seemed to be without bubbles and were pretty pulpy.