Hotel Ansitz Plantiz

I booked and fully paid for 2 rooms months in advance. We arrived at 12 and were told check-in is at 2….I have stayed before but no welcome back or kind greeting. We went out and returned at 5pm to be shown our suites….1 suite was like a smokers den! Upon walking in the receptionist said “yes it’s so bad but we had a guest who smoked in here for 7 days”!!!!!! We asked to have a different room but were told no rooms of the same category were available. They offered to give us the room our friend had (as a single traveller it was a large room) and basically downgrade us both. I spoke with the owner and asked why someone was allowed to smoke for a week, he said “what should I do, call the police”….! Eventually they moved us to a standard room. The receptionist lied repeatedly telling me that her colleague was wrong and the regular room was not a downgrade from the 2 room suite with private sauna on the terrace . The 2nd night they moved us again, this time to an upgraded suite No apology was offered at anytime. No gesture of even a glass of wine was offered at anytime Upon checkout no refund was offered for either the downgrade, the inconvenience or the bad experience. I explaIned I had not been provided with what I had paid for and a downgrade 1 night, an upgrade 1 night did not work. The owner begrudgingly gave us €100 discount on a room that cost €1800…… he did however acknowledge that the first night was a downgraded room, thereby confirming his receptionist had lied It is a very nice looking hotel but the owners, the receptionists and the wait staff are awful. No one smiles, no one is helpful. For the price you pay you get a 17yr old doing spa treatments, they have no experienced cocktail bar staff (they make cocktails using a recipe book, we tried several, only 1 tasted decent), there is no turndown service, 1 single carafe of water in your room and you get 1 towel each. The dinner and breakfast buffet isn’t refreshed so you need to be early! As a repeat guest you get 2 mouldy satsumas in your room…..without even a welcome back card The owner and his less than charming receptionist, insisted that they enforced no smoking. We found the no smoking sign in all the rooms we had, hidden in a cupboard…..together with a handy box of matches. They enforced it so badly that the housekeeper insisted on bringing an ashtray into the room for us even though we said no!!! All in all a dreadful experience. No apologies at anytime and a general sense that all they care about is getting as much money as possible out of guests. Avoid this hotel unless it changes ownership. Many wonderful hotels in the area. Stay at Maiena, Hotel Therme Meran or Weinegg if in the area….

So, don’t know where to start. We had high expectations for this hotel. Unfortunately, didn’t’ go as hoped. Really, REALLY rude people at the reception. At the arrival we were just parked at the garden to wait for the room. We didn’t check in early. Later my wife went to the reception to ask for fitness offers they have. She was told to go to the hotel website and book from there. Not much help as the person at the reception barely got up to “help”… As we were checking out, I asked if I could borrow the luggage wagon to bring our luggage down from the room. “Lady” at the reception had one word answer, NO, in a were rude and unfriendly voice and tone. Later found out that these wagons are not to be used without “a driver” from the hotel. Please note that this was a normal wagon that you see in lots of hotels. No hi tech… This hotel could have so much potential if the management would treat the customers as, well, customers.

Tolles Hotel als Anlaufstation bei einem Oldtimer Ausflug. Sehr saubere Zimmer, sehr freundliches Personal und reichhaltiges leckeres Frühstücksangebot. Der Oldtimer kann in der vorhandenen Tiefgarage abgestellt werden. Ein super Hotel nicht nur für Oldtimerfahrer.

Avendo pagato l'intero soggiorno via bonifico dopo aver fatto check in vado in camera e mi chiamano dopo due minuti dicendo che il bonifico non è ancora arrivato ,dico di stare tranquilli invio copia e la mattina seguente è tutto a posto ma nessuno mi ha piu' chiesto nulla in merito . Ma si fa cosi in un hotel 4 stelle s ? Inoltre , Trattamento diverso per italiani e stranieri .Hanno continuato a parlarmi in tedesco per 3 giorni scusandosi ogni volta e ripetendo in italiano ma in malo modo . Camere non oscurabili con luce forte dalle 6 del mattino . Sono rimasta delusa soprattutto dal buffet colazione decisamente scarso ,sotto le mie aspettative e non a livello delle stelle della struttura . Personale (della reception soprattutto )non empatico e poco cordiale ,mi aspettavo maggiore gentilezza e cortesia il tutto con prezzi esagerati 1/2 di acqua del minibar 4.50€ Mi spiace molto perché pensavo veramente molto meglio e avrei voluto tornarci ma non credo ci tornerò .

Ein 5 Sterne Hotel mit mäßigem Preis- Leistungsverhältnis ! Anlage sehr liebevoll, Frühstück ausreichend Zimmerpreise höheres Niveau, Leistung weniger 5 Sterne ! Es fehlt z. B. eine nespresso Maschine, gehört für mich zum Standard mittlerweile, es macht es nicht besser, dass man den Kaffee morgens ohne Service Gebühr ins Zimmer geliefert bekommt, das Kännchen muss man mit 9 Euro trotzdem extra zahlen! Es ist zwar Obst dort , es fehlen aber kleine Tellerchen, wer möchte es schon gerne auf einer Serviette anrichten? Essensangebot abends eingeschränkt, Zeitraum sehr eng begrenzt, hat ein wenig was von Speisesaal , Bufet ganz ansprechend, müsste man anders lösen , ein Teller kostet 17 Euro , wir sind körperbewusste Frauen , die sich den Teller nicht gerne unansehnlich voll knallen… wir hätten uns gefreut , wenn wir zu einem selbstverständlich höheren Pauschalpreis zweimal gehen dürften und dann es hübsch angerichtet hätten ( wären sicher keine Holzfäller Teller geworden ) die Anregung wurde aber sehr zickig und meines Erachtens nicht Gastorientiert abgelehnt! Bei der Abreise bekommt man auch keine zwei Wasserflaschen oder besser umweltfreundlich Tetra packs , eigentlich auch Standard in guten Hotels , wenn man sie hier möchte, muss man extra zahlen , geht nicht ums Geld , geht um Service und gastorientiertes Denken! Da wir uns in dieser Kategorie durchaus öfter bewegen , vote ich eher mäßig ! Ganz nett aber ausbaufähig… !

Vorab. Wir waren mit unseren Autos schon mehrmals hier, um die Pässe der Region abzufahren. Dieses Mal ist uns leider aufgefallen, dass der Service, insbesondere die zeitlich eingeschränkten Essenzeiten und das Essen selber (Büffet wird jeder !!! Gang mit über 17 Euro berechnet) für ein 5 Sterne Hotel grenzwertig sind..Der Chef, Johannes, und seine Mitarbeiter versuchen jedoch, einem den Tag so angenehm wie möglich zu gestalten. Was allerdings durch die Chefin und ihre Tochter wieder zunichte gemacht wird. In einem gut geführten 5 Sterne Haus, sollte man abwägen, wen man auf die Gäste, die in der Regel mehrere tausend Euro bezahlen, "loslässt". Schade eigentlich, aber Empathie und Servicebereitschaft kann man eben nicht lernen. In einem 5 Steren Hotel sollte das aber eine Grundvoraussetzung sein. Wir kommen nicht wieder. Trotzdem, danke an alle anderen Mitarbeiter und Johannes, die Seele des Hotels.