Relais & Chateaux Hotel Castel Fragsburg

Excellent visit from Mon- Fri, a luxury location. Stayed in a Jr Suite with breathtaking view of the mountains and the valley. Huge windows and a porch were perfect. Breakfast was exceptional each day. Small touches of treats left at turn down - some sweets, dried flowers- were lovely. Beautiful pool area and grounds. Gardens amazing. It’s worth doing the 20 minute hike to the waterfall. A very serene location with attentive staff. Highly recommend.

This stay was outstanding and we would recommend it highly! For the cost it was just an incredible experience. PROS:View! Spa! Food! Room! All were stellar, I especially was thrilled with the spa and the natural products that Renate has curated, she is knowledgeable and a true gem at this hotel. Do yourself a favor and book the bath:) As a chef myself at Relais Chateaux properties I was thrilled with all of the food we had at both restaurants, but actually preferred the Orangerie dinners surprisingly. Extremely helpful staff, thanks to Marina for so much assistance with tracking down local festivities in the area for us to explore, and to all the front desk employees who answered my several questions when booking. Beautiful stunning grounds and indoor space. It felt like a gorgeous greenhouse during meals. The rolling shudders in the room were great we were able to sleep in. Love all of the sensor lights to conserve energy in the halls. CONS: wifi was very spotty so if you need to work that may be difficult. Pool was not heated IMO, it was more like a cold plunge temperature in October, and the whirlpool was a low temp, not as hot as expected and the pool area could use lighting closer to whirlpool, we couldn't see to get out until we moved further around the pool and caught the motion sensors. Mattress felt like it could use a slight upgrade, could feel and hear the springs when moving, also struggled with pillows that didn't support enough, but linens were great! Having a more subtle light in the toilet would have been so appreciated, it's quite bright when you have to go in the night, was really blinding. If you don't catch Favio the bartender for your drinks, they will likely not be that great as he seems to be the only knowledgeable person for cocktails, we started waiting to see him to order a pre-dinner drink. RECOMMENDATIONS: Spread out the food and alternate days. 1 at hotel, 1 somewhere in the city, then the hotel again, etc etc. It is all SO delicious but 5 days of 5 course dinners and breakfasts took its toll and we were very sluggish. Go explore the neighboring cities, Merano, Lana, Algund! The cable cars and little inns you can find to eat and drink at are incredible. For absolutely stunning colors and views I would go just 2 weeks later in October to see it all at peak. Go Explore!! There is so much to see in the valley! Overall we loved our visit to Castel Fragsburg and it was a beautiful and welcoming reprieve. I can truly say as a previous employee of Relais and Chateaux at Blackberry Farm as a chef, this hotel is excelling at meeting those requirements.

The hotel is lovely with outstanding amenities. Staff are genuinely friendly. Location is marvelous.

Castel Fragsburg is a magical hotel and spa, situated high up in the SudTyrol Alpes, above Merano. It is like stepping back in time to a place of impeccable service, a professional staff who work tirelessly to make sure every detail of your stay is perfect. We arrived to a welcoming aperitif being served to us on the Dining Deck overlooking the town and out to the Alpes. Next we enjoyed a once in a lifetime private wine and spirit tasting and tour of the castle above the hotel. Fabio and Samuel hosted us for the tour of the castle and then led us to a castle room where all the wines and spirits were set up, with two wonderful chairs for my friend and I to sit in while experiencing the tasting. A charcuterie platter was also presented. I heartily suggest that you arrange for the Tasting and Tour prior to your arrival at the hotel! Every aspect of our visit to Castel Fragsburg, the Micheline Star dining, the talents of Samuel's mixology, the elegant room, the incredible spa (Angela game me the best massage I have every had!) and the natural scenic glory of where this resort is located.... all was perfect!!!

This was our fourth visit since August of 2021and once again is amazing. Let's start with breakfast. Every possible fresh fruit from raspberries to figs all were terrific. Wonderful breads, meats, cheeses, yogurt, etc. The staff is incredible from the front desk to the dining room to housekeeping. The pool is very nice although it would be better to have the whirlpool a bit hotter. The spa is the best anywhere. I had the best massage ever and the beauty treatments my wife had were great too. We will be ordering the house made creams and oils. The Michelin one star dinner was also fantastic. The one very minor shortcoming is the variety of options for lunch and dinner when not dining at the Michelin star restaurant. The is as close to perfection as we have seen and the best place to relax. Not to mention the setting and all there is to do in the South Tirol.

A gorgeous property set high up on a mountain with unbelievable views over Siuth Tyrol. The garden, spa, food, decor, staff, everything was above and beyond what we had hoped for.