Hotel Riu Palace Meloneras

Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

The staff is friendly, and the hotel is clean. Initially, they mistakenly placed us in a double room, but they quickly and efficiently corrected it, moving us to the king-sized room we had booked. Unfortunately, we could only reserve a half-board option, and the buffet had very limited vegetarian choices—almost nothing for vegetarians. The air conditioning in the gym is not functioning. Additionally, I had a poor customer experience at this hotel. Before booking, I reached out multiple times to customer service to inquire about using the piano in one of the bars. As a professional pianist, it’s important for me to practice during my holidays. However, I never received a response. Despite this, we decided to stay at the hotel, hoping they would allow me to use the piano during quiet hours, even for just one hour. Unfortunately, the receptionist refused. It seems the hotel is too large, with too many guests, and they don’t prioritize customer service or offer a personal touch.

Our third visit which says it all. Great location, comfortable rooms, fantastic service everywhere and excellent food.

I will keep this brief as 1 word can sum our holiday up. AMAZING !! My husband and myself have just returned from a 3 week stay. The hotel is lovely and spotlessly clean. I have to thank Rosi, who looked after our room 3081. What a lovely lady 🤗 we hope to see you when we return. All the staff were very friendly, polite and helpful. FELIX ( second head waiter) I am so grateful to you for helping to arrange my gluten free meals. You are a real gentleman, always having a lovely smile and nothing was too much trouble. After having several stays in the Maldives, this hotel and the service provided, has to be our new favourite destination. Thank you to Everyone.

All the staff were very friendly and attentive and our room was kept spotless by Rosi (3081) More gluten free options would be a bonus. Otherwise no complaints and my wife wants to return.

This hotel far exceeded our expectations and we’ll definite be back next January! The staff are their greatest asset. Always polite, cheerful, helpful and professional. The hotel grounds are spotlessly clean and well kept, as is the hotel itself. The food is top notch with restaurant options should you not always want the buffet. Quiet and peaceful with excellent pools and the weather was glorious. What more is there to say?! Thank you RIU Palace Meloneras ….. we had a thoroughly enjoyable 2 weeks!