Find 5-Star Hotels in Melbourne

We had a good time at Grand Hyatt during the summer - Christmas, boxing day test and Yarra Valley vineyard. Everything was very accessible from here. Especially the famous Lune cafe is just in front of the hotel. Make sure you get their corner units, it had a great panaroma view.

The hire is low-key situated at a side street along Spencer Street/Southern-cross station with around 5 min's walk. I really like the design/decoration of the hotel - probably because I'm a wood lover. It's just quite classic yet a bit fashionable? Not quite sure what word to use cause I'm not a fashion chaser. The swimming pool feels relaxing and it's a bit dim (which makes me feel safe and private). The breakfast does not offer a huge range of selection - but everything is well prepared with good quality. I particularly like their salad which I could keep eating haha.

They should either downgrade the 5-star status or upgrade the rooms. This is no longer a high-end hotel. The room was poorly equipped and unattractive, and the bathroom was falling apart. The sockets were awkwardly designed and didn’t fit my standard adapter. Additionally, there was no power supply near the bed or nightstands. Overall, despite its great location, this hotel was a disappointment.

I want to give this hotel 10 stars!!! I booked a 6-night stay in Melbourne on a business trip. I was really satisfied with the stay and felt friendly and loved~ 1. The location of the hotel couldn't be better. It is just behind Melbourne Town Hall. You can walk to Collins Street, City Center and Chinatown for shopping and dining. There are two large parks in front and next to it, and there are full of coffee shops opposite 2. The hotel has a guide dog named Mr. Walker, who was raised by the Victorian Guide Dog Organization. He came to the hotel when he was over 1 year old and became the guide dog ambassador of the hotel! He patrols the lobby for one hour every day from Monday to Saturday at 10:30 am and 15:30 pm! Help special people in need. The dog was raised by the staff's love. He is now over nine years old and very strong. He is quiet at work and very lively after work. The staff said that he would go for a walk, take a bath and sleep after dinner every day. 3. The staff are very friendly and answer all questions. There are also several Chinese staff members who are expected to provide better help. 4. The hotel room is too big, much bigger than several accommodations of the same brand and price in Australia! 5. The hotel has its own tennis court, which is charged by the hour, but I didn't go there. It looks very big from the room. 6. The sanitation is super good. The auntie cleans up every time and provides drinking water. This is my first time in Melbourne. It's a really great city! I will come to see this dog named Walker again.

Came here as a ‘staycation’ for one night to celebrate my partners birthday. Service was good, the reception team made us feel so welcomed. Room was clean and the view of the river and bay was superior, as the name of this room type described. 10/10 👍🏼 we also used the gym which had a nice view too!

We are very disappointed with the management of this hotel. We booked seven rooms and chose twin beds (can be a king-size bed or a twin bed). On January 13, we contacted Ctrip customer service to make changes, changing to 2 king-size beds, 4 twin beds, and 1 triple room. After communicating with the hotel, Ctrip customer service replied to the email saying that the change had been made and that the change to a triple room could be paid on the spot. The day before check-in, we specifically called the hotel reservation department and the front desk, but they didn't know about the room type change. We explained the situation over the phone again, and they said they had recorded it. In the evening, we were worried, so a staff member went to the hotel front desk specifically to confirm again. The hotel front desk actually said that they didn't know about this situation, but they could record it. They recorded the required room type on the spot, and then we paid the upgrade fee for the triple room. I thought it would be okay now. As a result, when the guests checked in the next day, there was still a mistake in the room, and the bed was left as a king-size bed. Finally, it took more than half an hour to coordinate and change the room again! ! How can such management be rated as a five-star hotel? ? ?

Situated within the free tram zone, stations are just downstairs if not within a quick walk. The king bed room is large and spacious for easy packing and unpacking. It is new and clean that is the carpet has no smell. It is near Chinatown as well. The location is perfect next to great shopping malls, food options and transport services. They do not provide toothbrushes and room slippers for eco reasons. Check in was fast and smooth. There’s a water station on my floor to get a jug of still or sparkling water.

The location is very good. It is only 10 minutes walk from Southern Cross. Skybus goes directly to the airport. The street in the middle of the ancient building is very beautiful. The breakfast is also good. The facilities are a little old, but the maintenance is OK. The area is also large enough.

Advantages: The hotel environment is very unique and you can check in and take photos. The breakfast is delicious. The location is excellent and the attractions in CBD are within walking distance. There are Chinese speakers at the front desk and the restaurant, so the communication is smooth. Regrets: The room is very small, not even 22 square meters as indicated on the page. The facilities are relatively old. One of the two rooms I booked had a broken air conditioner, but fortunately it was upgraded and the room was large with a street view. The sliding rail of the other wardrobe door broke when it was pulled, but fortunately the hotel found it in time and came to repair it. Good service! It was quite a surprise to watch the wedding scene!

The hotel is very cleverly designed and its positioning on high floors gives it great views over the city. It is near Marvel Stadium which is good if you attending something there, but not great generally. The staff are attentive and polite. The rooms are modern and clean and have all the facilities you need. (plenty of charging ports) The spa / gym are well appointed although the treatments are unnecessarily expensive. We had two breakfasts at the hotel. Stick to coffee, fresh fruit and eggs as the rest of the dishes were bland and or defrosted including a ”toasted” savoury croissant that was still cold inside.