Hotel Spa di Mazatlan

The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.

Nice and big room. Staff super friendly. Despite I would not recommend the tours sold at site (in particular Isla de la Piedra one). Swimming pool water was surprisingly cold the night we tried it.

The hotel is excellent, the food and the service first class, the facilities are very large. Only the somewhat old room but everything else made up for it and they made you not notice it.

I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new. Food and the buffet service was great too. I’m definitely staying again here

The hotel is simple and has a family atmosphere. It is located in a central area where one can easily move to different tourist and entertainment points. I am pleased to mention that the people who work in the hotel are warm, friendly and one feels in a hospitable environment; I think that is the best feature of the place. The only thing that I see as negative is the mention in the hotel regulations where they prohibit introducing food and drinks in the recreation areas; which is disappointing. Apart from that, it is a good option to spend time with the family and get to know this wonderful city.

Very good very good

The location of the Hotel 10/10. I know that these are their policies but it seemed a little unfair to us that you couldn't consume anything (beer, water, snacks or any food) if it wasn't from the bar, in the area of ​​the pool and lounge chairs. From then on everything is in order.

The service is normal in general, with exceptions, such as excellent valet parking (they charge you extra for this service, $100 a day), but the one who prepares the omelettes is bad. The food is good, at least what I chose, the zarandeado was exquisite. The pool is generic, not the best. I think the internet is good. The worst are the rooms, mattresses in terrible condition, and rusty hotel accessories. They have sales agents to sell you hotel nights, ignore them, this is in very bad taste, they trick you into giving you 3 nights as a gift, which is a farce, they are just trying to sell you.

Clean, beautiful, near the beach, good service, hot water bathroom and comfortable beds, a little hard cocktails, breakfast included my reservation wasn't so good, it's better to eat out if you want something special, The hotel is very comfortable and comfortable, but it is very comfortable and comfortable.

Very good area, excellent service, I only think there should be more variety in the a la carte restaurants.