The food is good & the suites are nice. BUT this is the worst service I’ve ever experienced in a 4 star hotel. The reception staff including the senior owners act extremely inflexible and rude. Feedback is not really appreciated. Things like… €5.- for a lost room key… no wine glasses allowed in the rooms,…. 2 hour slot for dinner and absolutely no flexibility would fit to a 1 star hotel but not 4 My rating: Dinner: food quality is 4 star…. service is only good if hotel is not full, otherwise the waiters have to rush to serve everyone in the short window and the nice food is pushed out rather than served We will definitely never stay here again…. there a much nicer places in Mayrhofen, who care about their clients.
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