We have traveled to Japan many times, but this was our first time staying at a ryokan and it was so much more than we anticipated. Every staff member was so friendly, kind, and spoke English. We booked a corner suite with a private onsen. As others have mentioned, the check-in process is very individualized and leisurely. We were asked to sit down, they brought manju and tea, and a staff member (Reimi) explained everything to us. Reimi also escorted us to the suite and provided more information about it and the onsen. Dinner and breakfast were outstanding with multiple courses at each meal. Even though food is served in their dining hall, each party has it's own partitioned eating area (with shoji doors). Our son didn't feel well toward the end of dinner and missed dessert. We were surprised that our server saved his dessert and presented it to him at breakfast. As we checked out, the manager gifted us with temari ball trinkets. If you are visiting Matsumoto, Nagano I would highly recommend staying over night at Hotel Tamanoyu.
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