Westend Hotel

Hotel Western Matheran certainly makes a positive first impression with its very good property and equally good rooms. The aesthetics and upkeep of the hotel itself seem to be a strong point, promising a comfortable stay. However, the experience takes a noticeable downturn when it comes to dining. The food quality is reportedly not so good, which is a significant drawback for any getaway. This is further compounded by the fact that even a basic necessity like a drinking water bottle is charged at a steep Rs. 50. For guests staying longer, the repeated food menu within a two-day period and the lack of variety will likely lead to disappointment. Even the sweet dishes seem to miss the mark, described as not tasty. While the base food quality might be acceptable, the lack of flavor is a definite concern. Adding to these issues is the reported experience with the manager, who is described as "not a good person." While subjective, this suggests potential issues with service or guest relations. Considering these points, the reviewer strongly suggests that if possible, it might be best to avoid booking this resort. In summary: While Hotel Western Matheran boasts a pleasant property and comfortable rooms, the subpar food quality, high price for basic amenities like water, repetitive menu, tasteless desserts, and a seemingly unhelpful manager paint a concerning picture for a potentially enjoyable stay.

We stayed here for one night, the property has facilities like swimming pool, garden, good open area and has lot of Trees. The room is value for money. Food taste was decent.

The stay was comfortable. The staff is accommodative and welcoming. Location is a little far from railway station. 1.3km to be exact. So if you have more luggage then take hand rikshaw. Resort is beautiful. Greenery everywhere. Some rooms are too small. So go for delux rooms and not cottages. Food is ok. This being resort, 9% GST id applied on restaurant bill. So be mindful.

It was a pleasant stay specially the greenary in the resort. Staff was also very humble and quick to respond. Overall nice place to stay

It was a very good experience. Property is amazing and food is delicious. This was our 3rd stay in the westend hotel. Had amazing experience.

The atmosphere was amazing. The rooms are comfortable with good service provided by staff. We had Breakfast Lunch and dinner at the hotel, All the food was good