Hotel dengan Sarapan Pagi di Masai

No concierge service upon arrival. We had to carry our luggages on our own. Receptionist told us to use the concierge trolley which i think very unprofessional for the guests to push the trolley on their own 😡 breakfast buffet was ok. Checkout process was smooth. Parking also ok.

Bad experience 1. Air-conditioner was not cold and leaking. 2. Tap does not have hot water option. 3. Water heater pump was from old machine pump. The water was not hot at all. 4. Shampoo, bath gel, and conditioner pump was difficult to pump. Need to pull the head to pump again. Good experience 1. Breakfast was ok. 2. Front desk service was friendly. It was not worth RM200++ at all.

One of the best stay I had ever feel. Strategic location + good services + comfortable room stay ! Such a great stay there. Really recommended !

Very near to regency hospital... Recommended to relative who want to visit or doing treatment at regency hospital

As an environmental conscious person. It is good to see that the hotel didn't provide the small cleaning items such as disposable toothbrush and small tooth paste. All the necessary items are provided. It is unfortunate that there is a electricity black out in my room before 8.30am and not fix by 10.30am when I came back. But the staff provided me another room before my check out at 12 noon. As I need to use electricity. The staff are friendly. Worth to stay there for non fussy people.

Nothing is worth mentioning other than the service. The room was ok just for 1 night stay but the toilet meh, the room was quite dark too. We asked for high floor but got a lvl 2 instead. But service was still good for the reception very polite just a pity the room feels like a backpacking hotel.

Strategic location with : 1. few Foot reflexology besides hotel 2. Chinese Kopitiam same row 3. Mamak restaurants nearby (walking distance) 4. Coffee Bean, MoonLight cafe, KFC, Starbucks, grocery shops & some shops within walking (~500m) / short driving distance (less than 5 min) However for the maintenance, best for hotel to upkeep a higher standard. There’s leaking at the toilet bowl.

Been stay this hotel for plenty of times. I would say the service is getting lower. Check in time drag until around 4pm. Receptionist can be more helpful and productive.

Near AEON mall so very convenient to get things. Staff were friendly and since it’s manned 24/7, it’s easy to check in and out without having to wait.

The hotel is good clean and silent good for rest and and short stop. But the things I don't like is the front desk customer service. Aiyoo she even not greet at me and not look at me when I'm arrive at the desk. And I need to call her many times to tell her Im coming for my booking.