Protels Crystal Beach Resort

I rarely write negative reviews, but this hotel in Egypt was one of the worst travel experiences I’ve ever had. From the moment we arrived, it was clear that the standards were nowhere near what had been advertised online. The photos and descriptions on the website painted a completely different picture. The room we were given was outdated, poorly cleaned, and definitely not what we paid for. The bathroom was dirty, with mold in the corners and a constant smell of sewage. The bedding didn’t feel fresh, and the air conditioning barely worked. The food was disappointing to say the least. Most meals were bland, repetitive, and often served cold. But the biggest shock was the drinks – absolutely disgusting. The cocktails were undrinkable, made with cheap syrup and clearly low-quality alcohol. Even soft drinks tasted weird, like they had been mixed with tap water. On top of that, the staff was extremely unhelpful and seemed uninterested in solving any of the issues we raised. We felt ignored more than once, and there was no sense of customer care at all. The whole place felt dirty, both inside the rooms and in the common areas like the pool and restaurant. I would absolutely not recommend this hotel to anyone – do yourself a favor and look elsewhere.

I would rate the location of the hotel about the same as any other resort in the area. We didn’t understand why the pool closed at 6 p.m. when it was still light outside but you could no longer swim. Also, access to the sea was only via a pier. The food was repetitive. Around the pool, there were always people bothering guests with offers for services, which I think the hotel should prohibit. The hotel staff were friendly and accommodating.

All is good super hotel super entertainant team. Air conditioning in the rooms works well. Rooms are clean. Beach very nice. Pools are destroyed Paper cups from bars should be replaced with plastic ones. Nice coral reef Bibo he is best